What are the responsibilities and job description for the Field Service Engineer - Merchant position at Kongsberg Maritime?
Do you want to be part of Kongsberg Maritime’s future with a fast-track technical position that will give you an opportunity to learn new skills in exciting maritime applications? We are currently looking for a highly motivated Field Service Engineer – Merchant to join our team.
As a Field Service Engineer for Merchant, you will be responsible for supporting automation and propulsion control systems delivered by Kongsberg Maritime.
Key Accountabilities
New Orleans ( St. Rose), LA
Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries
Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 2300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.
KONGSBERG is a leading global technology group. Throughout our proud two hundred year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We work determined to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.
Protechting people and planet
KONGSBERG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws
As a Field Service Engineer for Merchant, you will be responsible for supporting automation and propulsion control systems delivered by Kongsberg Maritime.
Key Accountabilities
- Service onboard vessels with KM Systems
- Troubleshooting via Phone and Email support lines
- Execute service assignments as requested by the customer
- Timely and accurate completion of service reports, timesheets and expense reports following service assignments per Work Order
- Production and updates to As-Built Documentation
- Developing own qualifications through internal/external training courses
- Support sales and marketing with technical information
- Interface with customer and internal engineering groups
- Willingness to travel up to 50-70%
- Provide preventative and corrective maintenance to Kongsberg control systems
- Read and interpret drawings and controls system architecture
- PC competency (networking, troubleshooting, module modification)
- Use of a multimeter/SW tools for troubleshooting communication or loop errors
- Understanding of Power Management Systems, generators, and governor control functionality for generators and main engines
- AC/DC electrical motors
- Able to add or modify control logic
- Familiar with communication protocols (CAN, 232,422,485, TCP/IP, etc)
- Complete and submit timesheets and expenses in a timely fashion
- Ownership over assigned cases and/or service trips
- Suggest improvements to our products and report needs to Service Manager or product department
- Make proactive suggestions to customers on available upgrades and new products while visiting onboard
- Carry out actions to prevent errors within our delivery and after sales deliveries
- Support Aftermarket Sales with aftersales quotations
- Degree in Electrical, Electronics, Electromechanical, or Computer Engineering or equivalent industry/military training
- Knowledge of general Electrical/Electronic control system concepts such as PID controllers, filters, communication protocols
- Ability to produce and interpret technical documentation
- Ability to troubleshoot low voltage electrical components, use of multimeters, etc.
- Experience with PLC / SCADA systems and their architecture is highly desired
- Customer service oriented
- Ability to work under pressure
- Good communication skills and fluent in English
- Competitive compensation packages
- Fully subsidized health & welfare benefits with an option of a high deductible plan which includes an employer contribution towards your health savings account
- Fully subsidized dental and vision coverage
- Up to 5% employer match program
- Flexibility with Paid Time Off
- Career growth opportunities
- Safe and collaborative culture
New Orleans ( St. Rose), LA
Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries
Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 2300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.
KONGSBERG is a leading global technology group. Throughout our proud two hundred year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We work determined to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.
Protechting people and planet
KONGSBERG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws