Event & Operations Manager

The Kona Ice Event & Operations Manager is responsible for leading day-to-day operations across our fleet of Kona Ice entertainment vehicles, including team leadership, event coordination, hub operations, inventory management, and customer experience.

This role blends:

• Operations leadership

• Hub and logistics management

• Event coordination

• Community engagement

Key Responsibilities

Team Leadership

• Hire, train, and develop Kona Ice drivers and event crew

• Foster a positive, high-energy team culture

• Create schedules and ensure proper staffing for events

• Coach team members to deliver excellent customer service

• Conduct performance feedback and team training

Event & Operations Management

• Coordinate daily truck routes and event logistics

• Ensure trucks are fully stocked and ready before events

• Oversee event setup, service flow, and breakdown

• Monitor event performance and sales results

• Support relationships with schools, sports leagues, and community partners

Operations Hub & Logistics Management

• Oversee operations hub organization and operational readiness

• Manage inventory including syrups, cups, spoons, napkins, and supplies

• Ensure trucks are properly stocked and staged for events

• Coordinate receiving and storage of inventory shipments

• Maintain inventory levels and reorder supplies as needed

• Ensure operations hub cleanliness, safety, and efficiency

• Organize truck restocking and post-event inventory reconciliation

• Assist with equipment maintenance and operational readiness of trucks

Fleet Management

• Ensure trucks are clean, organized, and operational

• Track vehicle maintenance and service needs

• Coordinate minor equipment repairs and preventative maintenance

• Maintain operational readiness of machines, freezers, and equipment

Customer Experience & Community Engagement

• Deliver fun, engaging customer experiences at events

• Represent Kona Ice professionally in the community

• Build relationships with schools, youth sports leagues, event organizers, and local businesses

• Help grow Kona Ice’s presence across the region

Ideal Candidate

You are:

• Energetic and positive

• Highly organized and detail oriented

• Comfortable leading a team

• Able to manage multiple moving parts simultaneously

• Comfortable working both in the operations hub and at events

• You thrive in a fast-paced environment where every day is different.

Qualifications

Preferred qualifications:

• 2 years leadership or operations management experience

• Experience in hospitality, food service, retail, logistics, or operations management

• Strong organizational and scheduling skills

• Excellent interpersonal and communication skills

• Valid driver’s license with clean driving record

• Ability to work weekends and seasonal peak periods

Physical Requirements

• Ability to drive Kona Ice entertainment vehicles

• Ability to lift 30–50 lbs of product or supplies

• Ability to stand for extended periods during events

• Comfortable working outdoors and in a warehouse environment

Compensation & Benefits

• Competitive salary

• Performance-based incentives

• Leadership growth opportunities

• Fun, energetic work environment

• Free Kona Ice

Why Join Kona Ice?

This isn’t a typical operations job.

You’ll help bring joy to schools, fundraisers, sports events, and community gatherings while leading a team that loves what they do.

If you enjoy leading teams, organizing operations, and creating memorable experiences, we’d love to meet you.

REQUIREMENTS

Kona Ice is one of the fastest-growing mobile food franchises in the United States, bringing fun, flavor, and community engagement to schools, sports tournaments, festivals, and neighborhood events.

Our trucks deliver more than shaved ice—we deliver energy, smiles, and unforgettable experiences.

We’re looking for a high-energy, people-first manager to lead daily operations, develop our team, and help grow our presence across the North Phoenix and Scottsdale communities.