Service Technician II

Service Technician II 6/27/25 Chattanooga, Tennessee, USA, 37405 33147 Onsite Position

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Job Overview

• Primary focus on safe work environment and employing safe work practices on a consistent basis.
• Use of judgement to plan, perform and make decisions as the sequence of set-ups, operations, and processes within the limitations of recognized or standard methods and procedures.
• Responsibility to prevent damage due to mistakes or carelessness to equipment or materials.
• Working in a diverse team environment.
• Assists Service Manager in collecting job charges and materials used by the team and submit for billing in a timely manner to ensure accurate billing for the service team.
• Ability to program PLCs and other various hardware.
• Ability to interpret and understand complicated drawings, schematics, specifications, charts, and tables.
• Technical process writing.
• Complex mechanical work including general maintenance, preventative maintenance and component replacements, complete machine teardowns and reassembly.
• Ability to troubleshoot, diagnose, repair and test electrical equipment and components and systems up to 600 volts.
• Flexibility with travel based on needs and overall company objectives. (up to 50%)
• Self-motivated with little direct supervision
  
  

Key Job Responsibilities

Any other duties as appropriate and required

Responsibilities Include:

• Candidate must possess a strong commitment to safety of self and others.
• Identify the problem and cause of failure through logical troubleshooting steps and failure analysis.
• Determine corrective action through the inspection of failed parts.
• Determine reuse or replacement of parts through visual inspection and measurement.
• Repairs or replaces machine components.
• Installs components and parts in machinery.
• Lubricates and cleans parts.
• Starts/operates machinery to test performance.
• Perform work in a variety of environments including the field, customer job sites, and the shop.
• Maintain a clean work environment.
• Complete service reports and timecards timely and accurately.
• Maintain company, vendor and product confidentiality.
  
  

Qualifications/Requirements

General Skills and Qualifications Required:

• Must demonstrate troubleshooting and analytical problem-solving skills.
• Respond to all customer requests courteously, professionally and in a timely manner.
• Ability to work well with minimal supervision.
• Must be able to stand for long periods of time along with walking, climbing ladders and stairs, reaching, pulling, leaning, and twisting.
• Must have excellent time management skills.
• Must be able to work well independently or with others in a team environment.
• Must be able to work well under pressure, within deadlines while maintaining a positive attitude.
• Must be reliable, honest and have a strong work ethic.
• Must be able to communicate effectively verbally and in writing with customers and co-workers.
• Ability to perform other job-related duties as assigned.
• Must be able to lift up to 75 lbs.
  
  

Education and Experience Requirements:

• Candidate must be willing to learn new tasks and have pride in the quality of their work.
• Routine overtime is involved.
• High School Diploma or GED.
• Preferred 2 or 4 year technical degree as it relates to the heavy equipment industry.
  
  

Additional Information

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Diversity & Inclusion Commitment

At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions.  We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose.  We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together. 

If you want to learn more about Komatsu, please visit our website at https://www.komatsu.com/ .

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Company Information

Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!

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EEO Statement

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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