What are the responsibilities and job description for the Product Support Sales Representative (PSSR) position at Komatsu?
Join Komatsu and Be Part of Something Big!
The Product Support Sales Representative (PSSR) serves as a key liaison between Komatsu and its customers, with responsibility for customer coverage, retention, development, and satisfaction in the assigned territory. This role focuses on driving parts and service sales, supporting customer equipment uptime, and expanding Komatsu's product support market share. The PSSR ensures strong customer relationships while identifying new opportunities for growth.
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Build and maintain strong relationships with existing customers, conducting regular meetings to address product support concerns and provide solutions.
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Complete and maintain accurate machine record data for assigned customers using Komatsu database systems.
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Promote branch service department capabilities through value-added programs and Komatsu's technical expertise to increase service revenue.
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Promote genuine Komatsu parts and competitive programs to maintain and grow parts sales.
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Identify, create, and develop new customer contacts to expand the customer base and increase sales opportunities.
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Partner with the sales department by providing insight into potential new and used equipment sales opportunities.
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Research, compile, and present quotes for customers related to parts and service requests.
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Prepare and maintain sales call reports, lost sales reports, and other documentation to ensure customer coverage and track market data.
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Identify and communicate opportunities for improvement based on customer feedback and internal collaboration.
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Strong working knowledge of equipment operations and mechanical functions.
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Mastery of sales skills and techniques with demonstrated ability to grow business relationships.
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Strong verbal and written communication skills, including proficiency with MS Office and CRM tools.
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Self-motivated, results-driven, and able to work independently within an assigned territory.
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Willingness to travel within the region to meet customer needs.
Hiring Range
At Komatsu, your base pay is one part of your total compensation package. This role pays $50,000 plus commission. The actual offer will consider a wide range of factors, including experience and location.
Diversity & Inclusion Commitment
At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions.We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose.We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion.United, we are on a journey towards a sustainable future that creates value together.
Company Information
Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment.Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence.Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people.Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future.If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!
If you want to learn more about Komatsu, please visit our website at https://www.komatsu.com/
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Salary : $50,000