Customer Fulfillment Specialist

Customer Fulfillment Specialist 4/21/26 Safford, Arizona, USA, 85546 34289 Onsite Position

Join Komatsu and Be Part of Something Big!

Job Overview

We are looking for a Customer Fulfillment Specialist at the Morenci mine site! The Customer Fulfillment Specialist (Parts Counter) plays a critical role in supporting internal and external customers with parts inquiries, order processing, and inventory-related services. This role ensures timely and accurate customer support, maintains safe and efficient warehouse operations, and upholds high service standards across all interactions. In this onsite job, the hours are 6:00 am - 4:00 Monday - Friday.

Key Job Responsibilities

• Process customer sales orders, provide status updates, and ensure accurate and timely fulfillment
• Prepare customer quotes, including pricing, part availability, and lead times
• Serve as a liaison between the parts counter and warehouse teams to support seamless operations
• Receive, inspect, and process incoming freight; manage returns and credits as needed
• Operate material handling equipment such as pallet jacks, forklifts, dollies, and lifts
• Track, ship, and manage parts inventory with attention to accuracy and efficiency
• Reference and interpret parts manuals and drawings (electronic and hard copy) to ensure correct part selection
• Prioritize and expedite urgent orders to meet customer and operational needs
• Review and approve freight bills and monitor open orders to ensure timely processing
• Communicate effectively and professionally via phone, email, and in-person with internal teams and customers
• Participate in safety and team meetings to support a culture of continuous improvement
• Maintain a clean, organized, and safety-conscious work environment
• Submit inventory and in-transit order reports; evaluate stock levels and minimize order disruptions
• Support after-hours on-call duties on a rotating basis and attend occasional off-site visits or meetings as needed
  
  

Qualifications/Requirements

• High school diploma or equivalent; technical knowledge preferred
• Clean driving record
• Proven reliability and strong work ethic; consistently follows through on tasks and commitment
• Ability to build and maintain positive relationships with internal teams, vendors, and customers
• Excellent communication skills—both verbal and written—with a proactive and customer-focused approach
• Strong attention to detail and organizational skills, with the ability to manage multiple priorities
• Comfortable working in a fast-paced environment while maintaining accuracy and professionalism
• Ability to interpret hard copy and electronic parts manuals to support correct part identification
• Proficient in Microsoft Office and familiar with ERP systems (SAP and CDK experience preferred)
• Working knowledge of warehouse operations, inventory control, and material management functions
• Skilled in operating powered industrial equipment (pallet jacks, forklifts, dollies, etc.)
• Collaborative team player with a problem-solving mindset and a willingness to go the extra mile to support customers and colleagues
  
  

Additional Information

Hiring Range

At Komatsu, your base pay is one part of your total compensation package. This role pays $$54,000 - $68,000. The actual offer will consider a wide range of factors, including experience and location.

Diversity & Inclusion Commitment

At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions.  We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose.  We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together. 

Company Information

Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!

If you want to learn more about Komatsu, please visit our website at https://www.komatsu.com/