What are the responsibilities and job description for the Senior Manager, Technical and Operator Training- EDT position at Komatsu America Corp.?
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Job Overview
Komatsu has a rare opportunity for a Senior Manager of Technical and Operator Training focused on our Electric Drive Trucks!
The Senior Manager will oversee the development and delivery of instructional content supporting Komatsu Electric Drive Truck products. This includes managing training personnel, coordinating course creation, and ensuring materials are current and aligned with product updates.
The role involves scheduling training events, collaborating with subject matter experts and customers, and managing third-party content development.
Key Job Responsibilities
- Lead, coach, and develop a distributed team of technical and operator training professionals supporting EDT and related surface mining products.
- Manage day-to-day team priorities, training schedules, workloads, travel coordination, and customer commitments.
- Partner with regional service teams, global strategic accounts, major accounts, and internal stakeholders to understand training needs and ensure the appropriate support is provided.
- Coordinate technical and operator training delivery for internal teams, regions, dealers, and customers, including national and global training requests.
- Support the rollout and execution of competency development programs tied to Komatsu mining products and service skill expectations.
- Build and maintain training roadmaps that identify where the organization needs to expand curriculum, update materials, improve delivery, and support technician development.
- Visit regions, branches, and mine sites to observe training delivery, gather feedback, understand current customer environments, and identify areas for improvement.
- Help promote and communicate the value of technical and operator training across the organization so the team remains visible, utilized, and aligned with business needs.
- Support career development and succession planning within the training team, including preparing for future workload growth, retirements, and potential team expansion.
- Oversee basic budget responsibilities.
- Create and deliver presentations that showcase the training team’s capabilities, services, and impact.
Qualifications/Requirements
- Experience:
- 10 years’ experience working in the heavy construction or surface mining industries.
- Prior technican experience working on electric drive trucks, shovels, drills, or electric wheel loaders is required
- Knowledge of technical troubleshooting concepts, including electrical systems, mechanical systems, high voltage, low voltage, diagnostics, and component-level equipment support.
- Experience developing/conducting technical training programs is prefered but not required
- Management experience preferred but not required
- Travel: <25% domestic and international travel
Additional Information
Preferred Skills:
- Interpersonal & Leadership Skills: Effective at leading teams, facilitating collaboration, and managing cross-functional communication across global training initiatives.
- Project & Personnel Management: Manage training personnel, coordinating outsourced content development, and overseeing project goals / tasks ensuring on-time completion.
- Communication Skills: Strong written, oral, and visual communication abilities, including audience analysis and usability considerations.
- Curriculum Development: Proficiency in developing and maintaining up-to-date training curricula aligned with product improvements and industry standards.
- Instructional Design & Media Development: Ability to design and produce instructional content such as eLearning modules, animations, and video programs for global training delivery.
- Innovation & Creativity: High motivation and creativity in applying new tools and technologies to enhance training effectiveness.
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Product Specific Skills / Knowledge:
- Experience with Komatsu EDT Product in the form of either training delivery, technical service, or field assembly. Experience with shovels, drills, or electric wheel loaders will also be considered
- Strong working knowledge of Steering, Brake, and Hoist systems along with Tier 4 engine and aftertreatment systems.
Company Benefits
Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
- Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
- 401k and/or employee savings programs
- Employee time off (vacation and designated holidays)
- Employee and family assistance programs
- Disability benefits
- Life insurance
- Employee learning and development programs
Diversity & Inclusion Commitment
At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.
Company Information
Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.
EEO Statement
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Benefits:
Health Insurance, 401K Plan, Vacation & Paid Time OffSalary : $123,700 - $154,600