IT Supervisor, Enterprise Technical Services

Job Overview

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobiles, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Montabert, IMO, Mining Technology Solutions, Hensley Industries, NTC, and Gigaphoton.

An IT Support Supervisor position is available at our Ripley location near Memphis due to an upcoming retirement. This role involves supervising and leading technical staff who manage all client-based support issues.

Key Job Responsibilities

• Lead, schedule, and supervise the IT desktop support team on the completion of all duties and operational requirements for a manufacturing facility.
• Provide leadership to subordinates and select, coach, and develop employees for optimal effectiveness.
• Identify competencies and skills and evaluate proficiency.
• Address skill or proficiency gaps through coaching, training and working with the HR team.
• Work closely with the support staff both onsite and remote, providing supervisory support for end-user device deployments, software installations and phone administration.
• Create and maintain process and procedure documentation.
• Define and update IT policies and procedures to ensure corporate standards are upheld.
• Define and enforce best practices and standards for how IT support specifically in the break/fix area operates. Remove roadblocks and/or redefine goals as necessary to meet business objectives.
• Keep informed of developments in IT technologies.
• Manage IT assets at multiple Komatsu locations (offices, warehouses, distribution centers, plants, factory stores, etc.)
  

Qualifications/Requirements

• Bachelor's degree in Information Technology or Related Field (or Experience in lieu of) 5 years of IT experience; extensive knowledge of client support and troubleshooting Strong leadership, strategic thinking, and team management skills.
• In-depth knowledge of change management principles, methodologies, and tools.
• Strong customer service skillset
• Proficient in the latest technology for IT hardware/peripherals, operating systems, and various applications.
• Excellent project management and process improvement skills.
• Ability to work independently in a fast-paced environment and handle multiple complex tasks. Experience with project management and collaboration tools.
• Excellent communication, interpersonal skills.
• Demonstrated experience leading small teams and influencing broader organizational change.
• Strong analytical and problem-solving skills.
• Ability to travel to other Komatsu locations as needed
  

Additional Information

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status