What are the responsibilities and job description for the Customer Fulfillment Specialist position at Komatsu America Corp.?
Join Komatsu and Be Part of Something Big!
Job Overview
We are looking for a customer-focused, dependable professional to support our Prescott location. This position plays an important role in keeping customers and service technicians moving by helping identify and source the right parts, responding to incoming requests, and supporting day-to-day warehouse operations. While working at hte parts counter, you'll handle incoming calls from customers and technicians, do parts look up, shipping, receiving, and put stock away.
The role primarily supports mining equipment parts. Occasional travel may be needed to assist with consignment inventory.
The hours for this onsite position are Monday - Friday from 7:30 am - 4pm.
After several months this position will also be on call daily, so the position requires a flexible schedule after hours and weekends (overtime may be available).
Key Job Responsibilities
- Fulfill Customer Service requirements
- Cultivate positive relationships with customer contacts
- Monitor and reconcile AR problems/delays
- Support the On Call process for urgent after-hours customer requirements
- Support internal customers (Shop/Field) with Parts requirements
Qualifications/Requirements
- Experience in a customer facing role
- SAP, CDK, Ariba or other ERP experience
- Microsoft Office experience with emphasis on Excel and Outlook
- Ability to shift priorities quickly and efficiently when requirements change
- Forklift/warehouse experience
Additional Information
Diversity & Inclusion Commitment
At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together.
Company Information
Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!
If you want to learn more about Komatsu, please visit our website at https://www.komatsu.com/ .
Benefits:
Health Insurance, 401K Plan, Vacation & Paid Time OffSalary : $53,900 - $67,400