Amazon Operations Manager

Komar Distribution is seeking an Amazon Operations Manager to own the execution and operational performance of our Amazon business. This role is responsible for managing inventory flow, fulfillment execution, and logistics performance primarily through Amazon platforms, warehouse and logistics, ensuring inventory accuracy, order integrity, and compliance across FBA, FBM, and wholesale channels.

This position serves as the Amazon operations owner and will report to the VP of Marketplace Sales, while acting as the primary operational link between Amazon, logistics partners, and internal teams. The ideal candidate is highly comfortable working in Amazon and logistics systems, understands fulfillment workflows end to end, and uses data and process control to drive results.

Core Responsibilities

Amazon & Systems Operations Ownership

• Act as the primary owner of Amazon operational workflows across Seller Central, Vendor Central, warehouse management and logistics systems
• Manage Amazon operations through data, reporting, and system controls, not manual floor supervision
• Monitor operational KPIs including IPI, inbound performance, shortages, cancellations, chargebacks, and storage exposure
• Translate system signals and performance data into clear execution priorities

Amazon Fulfillment & Inventory Execution

• Own FBA operations end to end, including allocation, replenishment logic, inbound scheduling, inventory placement, and storage strategy
• Manage FBA inbound workflows, inventory transfers, and compliance with Amazon packaging, labeling, prep, and IPI requirements
• Oversee FBM and wholesale order execution through Amazon and internal order management systems
• Evaluate and support ship-direct-from-factory and cross-dock workflows from a systems and process perspective

Inventory Control, Visibility & Reconciliation

• Own inventory accuracy and visibility across FBA, FBM, wholesale, and DTC channels
• Lead inventory reconciliation and resolution within Amazon systems, including stranded inventory, shortages, overages, inbound discrepancies, and chargebacks
• Monitor inventory positioning and movement across Amazon’s FC network and internal locations
• Manage aged inventory risk and storage exposure through proactive system-based controls
• Partner with planning teams to execute replenishment strategies aligned with system constraints and performance goals

Logistics & Partner Coordination

• Coordinate inbound and outbound freight execution through carriers, freight forwarders, and 3PL partners
• Manage logistics performance through shipment tracking, documentation, and exception management systems
• Troubleshoot transportation and handoff issues by identifying root causes across systems and partners

Order Flow, Exceptions & Escalations

• Oversee order flow, routing, and prioritization across Amazon, WMS, ERP, Salesforce, and Shopify
• Own Amazon and DTC operational escalations, including late shipments, cancellations, compliance failures, and system defects
• Use structured root cause analysis and corrective action to prevent repeat issues and improve turnaround time

Launches, Peaks & Expansion

• Support new product launches, bundles, kits, promotions, and seasonal peaks through system readiness and inventory planning
• Prepare Amazon and logistics workflows for international expansion and new fulfillment programs

Qualifications

• 3–5 years of experience in Amazon operations, logistics operations, or fulfillment systems management
• Strong hands-on experience with Amazon Seller Central and/or Vendor Central
• Understanding of FBA, FBM, inventory controls, and Amazon compliance requirements
• Experience managing inventory, orders, and logistics through WMS, ERP, OMS, etc
• Proven ability to manage operational issues through systems, data, and process design
• Strong analytical, problem-solving, and cross-functional communication skills