What are the responsibilities and job description for the Housekeeping Manager position at KOLTER HOSPITALITY GROUP?
Overview: A Kolter Hospitality Housekeeping Manager delivers service excellence to our guests by ensuring the most efficient and cleanest hotel. This position is responsible for the planning, organization and direction of the overall Housekeeping and Laundry operation.
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Performance Expectations:
- Establish standards and procedures for housekeeping staff.
- Inspect and evaluate physical condition of hotel.
- Manage, control and operate within budget for maximum performance.
- Ensure proper inventory of all linens needed for guestroom and property PAR is maintained.
- Ensure guest supplies and cleaning supplies are in stock by maintaining proper inventory.
- Properly schedule staff to provide coverage and adjust accordingly.
- Hire and train all housekeeping/laundry staff.
- Monitor payroll and productivity of department to meet forecast and budget.
- Inspect rooms and public areas daily.
- Manage the lost and found process
- Work with engineering on preventative maintenance program.
- Report any items in need of repair.
- Follow all safety procedures while working.
Behavioral Expectations:
Be effective and innovative in handling and solving problems in the workplace.
Remain positive and helpful while keeping a steady pace.
Committed to the success and growth of the company.
Act honorably, even when no one is watching.
Eagerness to grow and/or develop within the company
Passionately provide personalized guest service
Qualifications:General Requirements:
Able to work most weekends and holidays.
Report to work on time and in proper uniform.
Ability to operate a computer, phone and other office equipment.
Experience: Three (3) years previous hotel housekeeping supervisor or management experience.
Education: None. Bachelor’s degree preferably hotel management or equivalent education a plus.
Physical Requirements:
Ability to stand/walk for up to 8 hours.
Ability to lift, pull and push moderate weight (minimum of 50 lbs)
Kolter Hospitality is proud to be an Equal Employment Opportunity.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required.