Jewelry Specialist - Custom & Fine Jewelry

About Kolohe Jewelry

Kolohe Jewelry is Hawaiʻi's Original Custom Jewelry Bar, specializing in custom fine jewelry, engagement rings, wedding bands, and personalized jewelry experiences.

We believe jewelry should be more than something you purchase—it should be something meaningful that you help create.

As we continue expanding our custom and bridal jewelry services, we're looking for an experienced Jewelry Specialist who can confidently guide clients through the jewelry design and purchasing process while supporting the development of our retail team.

About the Role

This position is ideal for an experienced jewelry sales professional who is knowledgeable about diamonds, gemstones, precious metals, and custom jewelry.

You'll work directly with clients on engagement rings, wedding bands, and custom jewelry projects, helping them navigate design options, materials, pricing, and the production process.

Beyond sales, you'll serve as a knowledgeable resource for our team, helping associates become more confident and independent in handling fine jewelry and custom inquiries.

We're looking for someone who combines strong sales ability, technical jewelry knowledge, exceptional customer service, and a genuine passion for teaching others.

Key Responsibilities

Custom Jewelry & Bridal Sales

• Guide clients through custom jewelry consultations, including engagement rings, wedding bands, and fine jewelry.
• Confidently explain diamond quality, the 4Cs, gemstones, precious metals, settings, and jewelry construction.
• Assist clients with selecting diamonds, reviewing design options, and understanding custom jewelry pricing.
• Prepare accurate quotes, collect design specifications, and coordinate custom orders through the design and production process.
• Manage client inquiries and follow-ups to ensure an exceptional experience from consultation to delivery.

Team Training & Support

• Serve as a resource for sales associates handling fine jewelry and custom inquiries.
• Help train team members on jewelry terminology, diamond education, quoting, and consultation techniques.
• Provide guidance on complex jewelry inquiries and assist with problem-solving.
• Support consistent sales standards, product knowledge, and professionalism across the team.

Sales & Store Operations

• Deliver exceptional, personalized customer service while meeting individual and team sales goals.
• Maintain accurate client records, custom order details, and follow-up communications.
• Assist with inventory management, jewelry inspections, and quality control.
• Support our in-store Custom Jewelry Bar, including personalized jewelry and permanent jewelry services.
• Maintain a polished, organized, and welcoming retail environment.

Qualifications

Required

• 2 years of fine jewelry sales experience or equivalent professional jewelry industry experience.
• Strong working knowledge of diamonds, gemstones, precious metals, and jewelry construction.
• Experience assisting clients with engagement rings, bridal jewelry, or custom jewelry.
• Excellent communication, organization, and client relationship skills.
• Ability to independently manage customer inquiries and follow projects through completion.
• Confidence in sharing knowledge and helping other team members succeed.

Preferred

• GIA education or certification, such as Applied Jewelry Professional (AJP), Graduate Diamonds, or Graduate Gemologist (GG).
• Experience with CAD-based custom jewelry processes, jewelry manufacturing, or repair assessments.
• Experience training or mentoring retail sales associates.
• Background in luxury retail, fine jewelry, or independent jewelry boutiques.

Compensation & Benefits

• Competitive hourly pay based on jewelry experience
• Additional tips and sales commission
• Health and dental insurance
• Employee jewelry discount
• Parking provided

Schedule & Location

This is an in-person position at our Waikīkī jewelry boutiques, including Waikīkī Beach Walk and ʻAlohilani Resort.

Must be available for a flexible retail schedule, including weekends and holidays as needed.

Our Team Values

We're looking for someone who is:

• Passionate: Genuinely loves jewelry, design, and creating meaningful client experiences.
• Poised: Professional, knowledgeable, and confident when working with clients on significant purchases.
• Persistent: Detail-oriented, proactive, and committed to seeing projects through.
• Collaborative: Enjoys sharing knowledge and helping others grow.

Join Kolohe Jewelry and help us create a new kind of fine jewelry experience—one centered on education, personalization, and meaningful design.

Pay: $21.00 - $27.00 per hour

Expected hours: 15.0 – 30.0 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Work Location: In person

Salary : $21 - $27