Patient Access Specialist / Lab Technician

Overview

Kolmac Integrated Behavioral Health and Concerted Care Group (CCG) is a leading outpatient treatment provider in the Mid-Atlantic region. We are committed to treating individuals whose lives have been impacted by substance use and mental health disorders. We do this by providing compassionate and evidence-based treatment, aimed at improving the quality of life for those we serve.

We stand behind our commitment to diversity, equity and inclusion, which are the core of our company with our patients and employees. Our leadership team invests to enhance the programs we offer patients to expand access to care and offer flexibility. Patient care is at the heart of everything we do. We want your experience and expertise on our team!  When you join our organization, you are connecting to a committed and caring group of colleagues.

Responsibilities

• In person part-time 20-30 hours per week schedule 5:30am - 1:30pm including rotating Saturday 6:00am - 9:00am
• Manage appointments by checking in patients, directing walk-ins, coordinating patient flow, and supporting chart/document availability for care providers.
• Serve as the first point of contact by answering phones, routing calls/messages, and maintaining a professional, HIPAA-compliant interaction with patients and visitors.
• Collect and document co-pays/self-payments, maintain records, and follow established systems, procedures, and documentation standards.
• Monitor waiting area safety, respond to clinical alerts, and ensure adherence to patient requirements (e.g., screenings, appointments).
• Maintain a clean, organized front desk and waiting area.
• Collect urine specimens (observed/unobserved), perform point-of-care testing (toxicology & pregnancy), and ensure accurate labeling and tracking.
• Follow aseptic techniques, maintain specimen integrity, prepare and ship samples properly, and adhere to all lab policies, quality control standards, and regulatory requirements.
• Accurately record test results, maintain logs, track collections, and document quality control and any corrective actions.
• Maintain a clean, organized work environment and ensure proper handling of supplies and equipment.
• Collaborate with team members, communicate supply needs, assist with clerical tasks, and report any issues affecting test performance.

Qualifications

• 3 years of experience in a medical office, hospital, or similar patient-facing environment (5 preferred)
• Working knowledge of medical insurance, billing, and related regulations
• Advanced Microsoft Office skills and ability to learn new systems/software
• Strong verbal and written communication, professional phone etiquette, and interpersonal skills
• Ability to multitask, adapt to changing priorities, and stay organized
• High level of integrity, professionalism, and confidentiality
• Self-motivated with a strong drive to achieve goals
• Pluses
  • Phlebotomy Certification

We Offer

• Competitive Compensation
• Full Benefits: Medical/Dental/Vision
• Life Insurance
• 401K
• Tuition Reimbursement
• Paid Professional Development Time
• Student Loan Repayment Program
• Paid Vacation Time
• And More!

The base pay range for this position is $20/hour - $23/hour. Factors, such as but not limited to, geographical location, relevant experience, licensure, education, and skill level may impact the pay for this position.

Kolmac Integrated Behavioral Health has been a leader in Outpatient Treatment since 1973. Patient care is at the heart of what we do. Kolmac Outpatient Recovery and Concerted Care Group (CCG) have merged to provide addiction treatment and behavioral health treatment services for individuals, families, couples, and groups. We serve communities across Maryland, DC, Virginia, Delaware, and Pennsylvania. We are still growing!