Infrastructure Systems Analyst

Job Overview

For 80 years, Kolbe Windows & Doors has been dedicated to crafting high-quality, beautifully designed windows and doors that transform spaces. Our products go beyond function—each one reflects artistry, craftsmanship, and a deep respect for thoughtful design, helping customers bring their unique visions to life.

We are currently seeking a dynamic and highly skilled Infrastructure Systems Analyst to join our innovative IT team who will participate in the planning, implementation, administration and support of Kolbe's technology infrastructure.

Responsibilities include computer hardware and software, local and wide area networks, physical and virtual servers, storage, tablets and mobile devices, wireless connectivity, VoIP telecommunications, door access control, and related peripheral equipment.

Duties and Responsibilities

• Prioritize and manage Help Desk requests, providing technical support and troubleshooting for computers, tablets, software, hardware, network connectivity, and related technology services; ensure issues are resolved in a timely manner and user needs are met.
• Assist with or provide training in all aspects of Kolbe's hardware and software products.
• Maintain records, reports and inventories for technology assets, configurations, equipment, repairs, and service requests. Coordinate hardware purchasing activities, including specification verification, pricing, ordering, inventory management, and database updates.
• Work with vendors to execute short-term and long-term projects according to plan and ensure that the project meets Kolbe's standards.
• Maintain and administer Kolbe's Mobile Device Management (MDM) environment.
• Maintain on-premises and virtual infrastructure, including servers, storage systems, DHCP,DNS,VoiP telephony services, backup and recovery operations, and disaster recovery readiness.
• Administer Microsoft 365,Microsoft AZURE, and Active Directory services, including email policies, cloud resources, organizational units, security groups, and user account lifecycle management.
• Evaluate, implement, administer, and support approved artificial intelligence (AI) tools, including user access, integration, security, governance, and end-user guidance.
• Install and configure new technology as required; research, identify and evaluate new hardware and software that would benefit the company and make purchasing recommendations.
• Communicate with team members and channel partners (ProQuote) to exchange information, coordinate activities, and resolve issues or concerns; serve as a liaison between users, technicians, contractors, vendors and others.
• Operate a variety of office equipment including a copier, fax machine, computer and assigned software; drive a vehicle to conduct work.
• Perform other related duties as assigned.

Qualifications

• Self-starter; able to work independently; organized.
• Customer service oriented.
• Maintains a high degree of confidentiality on sensitive issues.
• Demonstrated proficiency in Help Desk operations and technical troubleshooting.

- Availability to provide after-hours support for maintenance activities and critical business needs, as required.

- An associate's degree in a related field is preferred.

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Work Location: In person

Salary : $79,942 - $122,880