What are the responsibilities and job description for the Operations Manager position at KOHLS?
About the Role
As Operations Manager, you will provide store service by coordinating merchandise processing from the vendor through the Distribution Network. You will manage the day-to-day execution of overall business strategies and productivity measures.
What You’ll Do
Manage workflow of several departments in conjunction with individual department Supervisors to meet planned units per hour, cost per unit, level of service and accuracy standards
Effectively manage staffing to meet UPH and CPU goals
Develop and maintain accuracy standards to ensure unit inventory integrity
Responsible for the prompt, efficient and accurate processing of merchandise, customer order selection and delivery through the Distribution Network
Coordinate and communicate changes and updates in process and procedures
Work with other departments and divisions to resolve problems and ensure efficient service
Manage direct reports, systems, and projects to achieve unit goals per Kohl’s policies and procedures
Prepare and analyze unit plans and reporting
Provide leadership by exhibiting influence and expertise, driving results
Create an effective work environment by developing a common vision, setting clear objectives, expecting teamwork, recognizing outstanding performance and maintaining open communications
Develop staff through coaching, providing performance feedback, providing effective performance assessments and establishing performance and development plans
Additional tasks may be assigned
What Skills You Have
REQUIRED
Bachelor's or advanced degree
Multiple years of related experience including direct supervision experience in distribution, production/operations management, warehouse management or related field
Strong interpersonal skills
Working knowledge of automated distribution/warehouse management systems, Windows and Microsoft Office
Flexibility in hours to support multi-shift operation