What are the responsibilities and job description for the Manager, Marketing Operations & Enablement position at KOHLS?
This role is based at our Corporate Office in Menomonee Falls, WI. You’ll work onsite from Monday through Thursday, with the option to work remotely on Fridays.
About the Role
As Manager, Marketing Operations & Enablement, you will lead the strategy, execution and continuous evolution of the marketing operating model, ensuring teams, processes and capabilities are positioned to deliver business priorities efficiently and effectively. You will lead a team responsible for marketing program delivery, process optimization, change management and operational enablement while advancing the marketing organization's effectiveness and scalability.
What You’ll Do
Lead the Marketing Operations and Enablement roadmap, aligning operational priorities, initiatives and resources to support marketing and enterprise objectives
Own and continuously improve the Marketing Operating Model, including key processes, governance structures and workflows
Oversee critical path planning, campaign execution processes and operational readiness activities to ensure successful delivery of marketing programs and timeframes
Lead cross-functional initiatives and enterprise programs, partnering with stakeholders across multiple business functions
Serve as the primary operational lead for complex business priorities, driving alignment, accountability, decision-making and issue resolution across teams
Develop and implement change management strategies that support the successful adoption of new processes, tools, capabilities and organizational initiatives
Identify operational risks, dependencies and opportunities for improvement, proactively developing solutions that increase efficiency and effectiveness
Establish performance metrics, reporting and operational insights to evaluate organizational effectiveness and inform business decisions
Champion continuous improvement through process optimization, workflow enhancements and implementation of best practices across the marketing organization
Lead, coach and develop the team by fostering a culture of collaboration, accountability and continuous learning
Additional tasks may be assigned
What Skills You Have
Required
Bachelor's degree in Business Administration, Marketing, Communications, Operations or a related field
6 years of experience in marketing operations, business operations, program management, project management or related disciplines
2 years of people leadership experience, including coaching, developing and managing team performance
Preferred
Experience in retail, corporate strategy or marketing operations