Sr. Design Sales Consultant, West Hollywood

Location: Onsite – West Hollywood, CA

Opportunity

Join the Kohler Team at the Kohler Experience Center in West Hollywood! This is an exciting opportunity to develop a wide array of relationships that span from walk-in retail traffic to key trade industry clients. 

The Sr. Design Sales Consultant is results driven and responsible for driving top-line sales through the consistent achievement of personal sales targets and goals set by leadership. This position is focused on the development of relationships with trade professionals and homeowners through the creation/development of a book of business with a focus on high impact activities and interactions with current and potential clients.

Specific Responsibilities

• Leverage Salesforce to manage customer relationships, interactions, leads and opportunities to demonstrate an accurate pipeline.
• Develop new relationships and business for Kohler to meet and exceed sales goals.
• Conduct daily follow up with customers, quotes and leads to generate and close business.
• Engage in strategic outreach to develop and grow the client base.
• Network with the professional trade through involvement in associations, meetings and events; including in-store events.

The Sr. Design Sales Consultant leverages top-notch customer service skills to deliver a gracious customer experience and achieve strong results. Success in the position will be measured through the achievement of Net Order and Net Sales goals. Additionally, team success will be measured through the Net Promotor Score (NPS).

Targets

Drive sales to meet and exceed individual and team sales plans:

• Provide high quality customer service to scheduled appointments and walk-in traffic
• Conduct daily follow-up on outstanding quotes
• Develop and execute marketing plans to current and potential customer base
• Participate in planning and execution of in-store events
•  Understands how to win as a team and brings forth a team mentality

Develop repeat sales, new relationships, and future business:

• Create a strategic sales plan and detailed tracking of customer interactions, quotes, and opportunities
• Conduct outside sales calls, with a focus on targeted top-selling and high-potential accounts, marketing new and featured products
• Follow up on leads to generate new business
• Network with the professional trade through involvement in associations, meetings and events

Deliver exceptional customer service:

• Provide prompt and friendly service to every customer that walks into the Kohler Signature Store
• Follow up on all sales to ensure customer satisfaction and service are met
• Maintain a well-organized and aesthetically pleasing environment
• Understands balance between providing exceptional customer service and doing the right thing for Kohler Co.
• Drives repeat customers by going above and beyond to connect with customers in a meaningful and personal way

Administer sales process to ensure timely and accurate completion of all sales:

• Process quotes and sales paperwork
• Partner with Kohler Customer Care team to track orders for customers and ensure quality service

Continually develop sales skills and product knowledge:

• Brings in a continuous improvement mindset by challenging status quo in a productive manner, and making recommendations for process improvements
• Develop detailed knowledge of all product lines and features
• Participate in training activities, including product knowledge presentations and online learning, to supplement product knowledge
• Complete training courses to continually develop and hone presentation, negotiation, and sales skills