Spa Receptionist (Part-Time), Kohler Waters Spa

Location: Kohler, WI

This is a part time year-round position, working weekdays and weekends. Shifts will vary between 6.30am and 9:00pm CST.

Opportunity

Our Kohler Waters Spa team at The American Club Resort offers more than 50 innovative spa services using the healing properties of Earth’s mineral-rich waters and is one of only 64 five-star spas worldwide. Join our world-class team of spa professionals and help our guests renew and recharge while they experience five-star living at its finest. 

Specific responsibilities include:

• Consistently provide service and maintain cleanliness standards at a Forbes 5-Star level
• Proficiently use Property Management System (and related systems) to correctly process transactions, complete orders and accurately book/edit spa treatments
• Ensure accuracy of all reservations
• Maintain knowledge of spa treatments, spa policies, spa amenities, food & beverage and overall resort options and ability to communicate with our guest
• Support all spa retail activities outside of retail team hours
• Process all retail transactions paying special attention to attaching therapist names to sales for commission purposes
• Receive guest feedback/complaints and, with supervision, resolve any guest/staff issues as they arise
• Enforce spa policies (service requirements, age restrictions, guest behavior, etc.) with supervision/support to maintain a relaxing spa atmosphere
• Maintain facility safety, cleanliness and guest amenity standards
• Replenish guest amenity items including Coffee, Hot Water, Creamer and Infused Water for both upper level public spaces and Finishing Spa
• Clean public restroom including toilet, sink and mirror and replenish toilet paper and hand towels
• Support spa food & beverage operations including obtaining of servicing license to uphold liquor safe handling requirements. Includes preparing and serving food & beverage items outside of café hours