What are the responsibilities and job description for the Product Training Specialist position at kohler?
Location: Onsite - Kohler, WI
Opportunity
We are seeking a highly motivated Product Training Specialist to join our team. The ideal candidate will develop and deliver engaging product training tools for new and existing products in the KOHLER portfolio. This includes creating and implementing a training strategy for each assigned category. You will collaborate with product managers, engineers, and brand/channel marketing to ensure training programs accurately reflect the latest product features and functionality. Training will be provided to both internal and external customers, with a focus on benefit-led storytelling. Additionally, you will gather and share customer feedback to identify market gaps and opportunities.
Specific Responsibilities
- Enhance market launches with targeted training programs and content, following the established commercialization process.
- Align training objectives with business goals.
- Demonstrate strong presentation and communication skills.
- Build and maintain relationships with internal and external partners.
- Set a strong example through work ethic, product knowledge, professionalism, technical skill, and project management.
- Collaborate with product managers, engineers, and marketing to ensure training reflects current product features.
- Translate technical specifications into customer-focused training content.
- Conduct training sessions for internal and external customers.
- Collect and share customer feedback to identify market gaps and opportunities.
- Maintain an “always on” training strategy, ensuring all materials are current and relevant, and keep the SharePoint site updated.
- Gain deep understanding of products and their industry applications.
- Use instructional design techniques to develop and present training programs on best practices.
- Stay informed about KOHLER and competitor product offerings.
- Assess organizational strengths and weaknesses in product knowledge and skills; provide recommendations for improvement.
- Develop online training content for internal and external audiences.