What are the responsibilities and job description for the Guest Services Agent, Kohler Hospitality position at kohler?
Location: Kohler, WI
Opportunity
Join our guest services team—the heartbeat of our business and the warmth our guests remember long after their stay.
Specific responsibilities include:
Open the door and greet guest with “sense of arrival” by using proper greeting and last name.
- Register guests in property management system.
- Escort guests to their rooms with luggage.
- Valet guest’s vehicle if requested or give directions to parking areas for self-park.
- Assist guests with requested reservations for resort properties.
- Maintain a clean work area, including Grand Hall, front desk, solarium, terrace, SPA, storage closets, and exterior building. Maintain furniture arrangement as required by season or event.
- Provide in depth knowledge of all in-house facilities and hours of operation, as well as daily activities and area attractions.
- Inform supervisor of any guest problems or unusual circumstances.
This is Part-Time opportunity working Weekdays & Weekends. Shifts will vary between 6:00am and 11:00pm.