What are the responsibilities and job description for the Front Desk Agent, The American Club position at kohler?
Location: Kohler, WI
Opportunity
Join our guest services team, the heartbeat of our business and the warmth our guests remember long after their stay.
SPECIFIC RESPONSIBILITIES
- Providing prompt, courteous and professional guest service in the
functions of registration, guest departure, cashiering, reservations and
information.
- Registering guests in and out of Fidelio property management system.
- Blocking guest rooms, preparing guest folios, guest cards, and
programming room keys.
- Handling all money transactions at the front desk following standard
operating procedures.
- Having knowledge of food and beverage facilities and hours of
operation.
- Posting and recording hotel gift certificates.
- Being knowledgeable about property and surrounding area, local
attractions and shopping services.
- Adhering to established safety procedures and guidelines.
- Handling guest complaints.
We have full-time and casual, part-time opportunities available at The American Club. Shifts will vary between 6:00am and 10:00pm. Weekends are required.