Executive Housekeeper III

Location: Onsite – Kohler, Wisconsin

Opportunity

The basic function of this position is to:

• Achieve consistent excellence in functional and guest service aspects of housekeeping, turndown, and public space janitorial operations for Lodging Operations at Destination Kohler. Current portfolio: The American Club, Carriage House, Inn on Woodlake, Riverbend, Luxury Cabins-Lake, Pond, Red Fox, Sandhill and Tomczyk. Total 549 bedrooms and all supporting public spaces.
• Oversee and direct cleaning procedures of Kohler Waters Spa and the following F&B outlets: Horse & Plow, Wisconsin Room, Immigrant, The Winery Bar and Green House.
• Meet and/or exceed the requirements of a AAA Five-Diamond and Forbes Five-Star property at The American Club and Carriage House, and AAA-Three-Diamond for Inn on Woodlake.
  
• Direct and administer all associates performing the functions mentioned above.
• Assist in monitoring and controlling expenses related to the areas mentioned above.
• Take a lead role in driving sustainability throughout Destination Kohler.
• Assist as property MOD when necessary.

Specific Responsibilities

• Appearance and presentation of hotel guest rooms, facilities and public areas.
  • Oversee and direct inspection procedures to ensure continuous high levels of cleanliness and detail are being maintained.
  •  Oversee and direct general cleaning procedures to ensure the housekeeping staff’s compliance with expected standards for cleanliness and detail.
  • Personally monitor and inspect public areas, guest rooms and restaurants for cleanliness on a random basis each day and regularly scheduled inspections with all internal guests.
  • Monitor the handling of soiled and clean laundry product to ensure an acceptable finished product appearance and product life.
  • Lead by example by assuming a supportive leadership style and assisting the Housekeeping team when necessary.
  • Conduct regular inspection calibration sessions with Exempt leaders and Coordinators on all shifts to be sure all leads are holding their team members accountable to the same criteria.
  • Immediately communicate to senior leadership any gaps in quality of product; including wear and tear, off brand esthetics or staffing challenges that put guest experience and our luxury standards at risk.
• Departmental financial responsibilities and expense control
  • Monitor payroll expense to ensure that costs are within budgeted guidelines, are justified based on occupancy forecast, meeting departmental labor standards and achieve award goals.
  • Monitor and control usage of cleaning and guest supplies to curb waste or unauthorized use.
  • Strive to use eco-friendly chemicals and products that meet Kohler standards and requirements
  • Champion standardization of product across Lodging Operations when possible.
  • Address and/or submit recommendations for continual improvement of expense management for the housekeeping and public areas at Destination Kohler lodging properties.
  • Development and recommendation of annual budgets for the housekeeping department at Destination Kohler.
  • Ensure that proper allocations are being met and business leaders are aware of any changes that are necessary.
• Staff Supervision.
  • Direct and coach housekeeping leaders to maintain and improve upon staff cleaning procedures and cleanliness standards.
  • Direct general housekeeping staff to ensure housekeeping product standards are met.
  • Coach Housekeeping leadership team through effective developmental one on one meetings and updates.
  • Ensure that all housekeeping personnel present themselves in a professional and courteous manner when dealing with hotel guests and fellow associates, while adhering to all dress and uniform requirements.
  • Direct the scheduling of housekeeping staff at Destination Kohler in line with Labor standards and Unifocus business indicators.
  • Maintain up-to-date accurate associate records.
  • Oversee and/or initiate disciplinary actions to staff when performance or behavioral standards are not being met.
  • Oversee the preparation of timely and thorough performance review for general housekeeping personnel.
  • Prepare and submit for approval ACT’s to address staffing needs or departmental structuring.
  • Spend time on all shifts as needed to maintain a positive relationship with second and third shift leadership and team members.
  • Facilitate effective daily line ups, covering daily messages, shift energizers and luxury standards.
• Product/Service Innovation.
  •  Submit service concept recommendations and/or product innovations to the General Manager - TAC which would affect staff efficiency, hotel appearance and/or quality of service.
• Assist in Project Management.
  • Alert and assist the General Manager – TAC & IOW in project identification and follow- through on all Capital projects.
  •  Liaison with Kohler AI&D and Kohler Hospitality Project Management when necessary and as directed by General Manager – TAC & IOW
• Staff Training.
  • Oversee housekeeping and custodial training for staff according to Training Certification processes for each location at Destination Kohler.
  •  Monitor the effectiveness of staff training and change program as necessary.
  • Schedule and conduct department training meetings to address new policies procedures and associate concerns.
  • Ensure compliance with all safety and OSHA training standards. Take swift and decisive action when accidents occur to prevent repetition.
  • Maintain a thorough SOP binder with all proper Housekeeping standards and processes.
  • Regularly cover all emergency SOPs in staff line ups.
  • Regularly attend staff line-ups/huddles at each location at Destination Kohler.
  • Empower associates to surprise and delight our guests.
• Inventory & Audits
  • Monitor on a monthly basis the inventory of all housekeeping supplies.
  •  Monitor on a quarterly basis the inventory for all linen at Destination Kohler. Coordinate with current laundry vendor to ensure that all linen is accounted for.
  • Ensure accurate inventory documents are submitted to H&RE Accounting.
  • Champion all recommendations made to the Hospitality Division through Corporate Audits.  Assist General Manager – TAC & IOW as directed with Corporate Auditing process and results.
• Miscellaneous.
  •  The Executive Housekeeper is responsible to follow-through on any duties as assigned by the General Manager TAC & IOW.