What are the responsibilities and job description for the Customer Service Coordinator, Woodlake Market position at kohler?
Location: Kohler, WI
Opportunity
The Customer Service Coordinator plays a vital role in delivering exceptional customer experience at our upscale grocery store. This position supports the Customer Service Supervisor by overseeing the guest service team, resolving customer concerns, and ensuring a welcoming, efficient, and luxurious shopping environment. The ideal candidate is a proactive leader with a passion for hospitality, attention to detail, and a commitment to excellence.
SPECIFIC RESPONSIBILITIES
Customer Experience Leadership
- Serve as a role model for outstanding customer service, ensuring every guest feels valued and cared for
- Proactively engage with customers to resolve issues, answer questions, and enhance their shopping experience
Team Support and Supervision
- Provide guidance and support to customer service associates
- Assist cashiers by ringing sales and monitoring self-checkout area
- Assist with training, coaching, and performance feedback to maintain high service standards
Operational Excellence
- Monitor front end operations to ensure efficiency, cleanliness, and adherence to store policies
- Oversee register accuracy, bagging standards, and queue management during peak hours
Problem Solving and Conflict Resolution
- Handle escalated customer concerns with professionalism and empathy
- Collaborate with management to address service gaps and implement improvements
Store Presentation and Safety
- Ensure front end areas are clean, organized, and visually aligned with brand standards
- Support safety protocols as assist in emergency procedures when needed
Collaboration and Communication
- Communicate effectively with team members and leadership
- Provide guidance and support to associates, helping resolve questions, concerns, and workflow challenges
- Ensure that all customer interactions reflect the store’s commitment to hospitality and excellence
- Support store-wide initiatives and contribute to a positive work environment
- Act as MOD on as needed rotational basis and follow responsibilities and expectations as set in the MOD SOP
- Respond to emergencies, equipment issues, or unexpected challenges with calm and decisive action
- Document incidents and communicate follow-up needs to store leadership
Will complete all duties and requests as assigned by management
This is a full-time position working both weekdays and weekends. Shifts vary between 5:30 am and 9:00 pm.