What are the responsibilities and job description for the Assistant General Manager - Woodlake Market position at kohler?
Location: Onsite – Kohler, Wisconsin
This is a full-time position at Woodlake Market. Shifts will vary on weekdays and weekends varying between 5:00 am and 9:00 pm CST.
Opportunity
The Assistant General Manager (AGM) provides strategic and
operational leadership over the "Experiential Core" of Woodlake
Market. This role is responsible for the performance of the high-complexity
F&B departments that constitute 60% of the Market’s business footprint. The
AGM serves as the primary culinary-business partner to the General Manager,
overseeing a specialized team to ensure brand consistency, financial health,
and the delivery of unforgettable guest experiences. Through noteworthy
hospitality and disciplined operational management, the AGM acts as number two to the General Manager, ensuring leadership continuity for Kohler
Hospitality’s flagship retail food destination.
Specific Responsibilities
1. Operational Leadership & Financial Discipline
- Maintain
disciplined oversight of daily operations within the Café, Pizza, Deli, and
Specialty Meat/Cheese departments to ensure premium execution.
- Drive
financial accountability by managing labor planning, COGS, and waste control;
analyze menu mix and yields to maximize margins in high-volume F&B sectors.
- Ensure all
public and service areas reflect Kohler’s noteworthy standards of presentation,
cleanliness, and safety.
- Directly
manage the recruitment, onboarding, and performance evaluations for the F&B
leadership team, fostering a culture of accountability and professional
excellence.
2. Culinary Strategy & Innovation
- Partner
with the Junior Sous Chef to lead the innovative development of seasonal
features, "scratch-made" prepared foods, and experiential guest
offerings.
- Oversee
the expansion and sustained growth of the Building 83 Café, ensuring that the
operational flow adapts to doubling sales volumes and shifting campus demand.
- Lead the
execution of F&B activations, including tastings, demonstrations, and
holiday programs, to deliver a genuine and interactive "food-forward"
experience.
- Support menu engineering and recipe costing to ensure culinary creativity is balanced with financial sustainability.
3. Guest Experience & Team Empowerment
- Champion a
guest-first culture where associates are empowered to provide immediate service
recovery and noteworthy hospitality.
- Model
genuine interactions with guests and team members, serving as a cultural
ambassador for the Kohler Hospitality DESIGN model.
- Coordinate
with the GM and campus partners to revitalize and scale catering services,
ensuring off-site experiences meet the high standards of Destination Kohler.
- Provide consistent coaching and mentorship to department supervisors, creating clear development pathways and strengthening the leadership bench.