What are the responsibilities and job description for the Contact Center - Member Service Represen position at Kohler Credit Union?
JOB REQUIREMENTS: Ready to build a career where you can make a
difference every day? Kohler Credit Union is looking for a Full-Time
Contact Center Member Service Representative to join our team! Starting
at \$19.15-\$21.40 per hour, this is a great opportunity for someone
looking to begin or grow their career in banking, financial services,
and customer support. No previous financial institution experience is
required. Training for this position takes place on-site at our
Corporate Center in Sheboygan, Wisconsin, and attendance on-site is
required throughout the entire training period. Once training is
successfully completed and performance expectations are met, employees
may become eligible to transition to a work-from-home arrangement. What
You\'ll Do: As a Member Service Representative, you\'ll be a key point
of contact for our members, providing friendly, knowledgeable, and
solutions-focused service. You\'ll listen to their needs, answer
questions, resolve account issues, and help them find products and
services that support their financial goals. You\'ll assist members
through phone, chat, email, and secure messaging while maintaining a
high level of professionalism, empathy, and accuracy. Responsibilities
may include debit card requests, digital banking support, mobile deposit
verification, account maintenance, and researching and resolving member
questions. This role is ideal for someone who enjoys helping others,
solving problems, and building relationships. You\'ll receive ongoing
training, coaching, and development opportunities to grow your financial
knowledge, service skills, and career. Why Kohler Credit Union: At
Kohler Credit Union, we believe a great workplace starts with supporting
our employees. You\'ll receive competitive pay and a comprehensive
benefits package, including medical, dental, and vision insurance,
401(k) contributions, paid time off, and tuition reimbursement. You\'ll
also enjoy a consistent, predictable schedule that makes it easier to
plan your life outside of work. This position follows set weekday hours
with rotating weekend requirements and no holiday work, giving you more
opportunities to spend time with family, friends, and the things that
matter most to you. More than just a job, this is an opportunity to join
a community-focused financial institution where employees are valued,
collaboration is encouraged, and your work directly impacts the
financial well-being of our members. We\'re committed to helping you
grow professionally while providing the training, support, and resources
you need for long-term career success. What We\'re Looking For: High
School Diploma or equivalent required Strong verbal and written
communication skills Ability to provide professional, friendly, and
solutions-focused customer service Genuine interest in helping others
and creating positive member experiences Strong attention to detail and
ability to handle confidential information Ability to listen, understand
member needs, and effectively resolve questions or concerns Ability to
follow established procedures, policies, and regulatory requirements
Ability to work effectively in a fast-paced, team-oriented environment
Work Schedule: Monday-Thursday: 8:00 AM - 5:00 PM Friday: 8:00 AM - 6:00
PM Rotating Saturdays: 9:00 AM - 12:00 PM No holiday work Apply Today!
Start your journey with Kohler Credit Union as a Contact Center Member
Service Representative and join a team dedicated to providing
exceptional service and helping members achieve their financial goals.
If you\'re passionate about customer service, problem-solving, building
relationships, and making a difference in your community, we\'d love to
hear from you! Applicants must be legally authorized to work in the
United States without current or future visa sponsorship. For more
information, or to apply now, you must go to the website below. Please
DO NOT email your resume to us as we only accept ap lications through
our website. https://kohlercu.applicantpro.com/jobs/4213402-238189.html
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
https://kohlercu.applicantpro.com/jobs/4213402-238189.html
difference every day? Kohler Credit Union is looking for a Full-Time
Contact Center Member Service Representative to join our team! Starting
at \$19.15-\$21.40 per hour, this is a great opportunity for someone
looking to begin or grow their career in banking, financial services,
and customer support. No previous financial institution experience is
required. Training for this position takes place on-site at our
Corporate Center in Sheboygan, Wisconsin, and attendance on-site is
required throughout the entire training period. Once training is
successfully completed and performance expectations are met, employees
may become eligible to transition to a work-from-home arrangement. What
You\'ll Do: As a Member Service Representative, you\'ll be a key point
of contact for our members, providing friendly, knowledgeable, and
solutions-focused service. You\'ll listen to their needs, answer
questions, resolve account issues, and help them find products and
services that support their financial goals. You\'ll assist members
through phone, chat, email, and secure messaging while maintaining a
high level of professionalism, empathy, and accuracy. Responsibilities
may include debit card requests, digital banking support, mobile deposit
verification, account maintenance, and researching and resolving member
questions. This role is ideal for someone who enjoys helping others,
solving problems, and building relationships. You\'ll receive ongoing
training, coaching, and development opportunities to grow your financial
knowledge, service skills, and career. Why Kohler Credit Union: At
Kohler Credit Union, we believe a great workplace starts with supporting
our employees. You\'ll receive competitive pay and a comprehensive
benefits package, including medical, dental, and vision insurance,
401(k) contributions, paid time off, and tuition reimbursement. You\'ll
also enjoy a consistent, predictable schedule that makes it easier to
plan your life outside of work. This position follows set weekday hours
with rotating weekend requirements and no holiday work, giving you more
opportunities to spend time with family, friends, and the things that
matter most to you. More than just a job, this is an opportunity to join
a community-focused financial institution where employees are valued,
collaboration is encouraged, and your work directly impacts the
financial well-being of our members. We\'re committed to helping you
grow professionally while providing the training, support, and resources
you need for long-term career success. What We\'re Looking For: High
School Diploma or equivalent required Strong verbal and written
communication skills Ability to provide professional, friendly, and
solutions-focused customer service Genuine interest in helping others
and creating positive member experiences Strong attention to detail and
ability to handle confidential information Ability to listen, understand
member needs, and effectively resolve questions or concerns Ability to
follow established procedures, policies, and regulatory requirements
Ability to work effectively in a fast-paced, team-oriented environment
Work Schedule: Monday-Thursday: 8:00 AM - 5:00 PM Friday: 8:00 AM - 6:00
PM Rotating Saturdays: 9:00 AM - 12:00 PM No holiday work Apply Today!
Start your journey with Kohler Credit Union as a Contact Center Member
Service Representative and join a team dedicated to providing
exceptional service and helping members achieve their financial goals.
If you\'re passionate about customer service, problem-solving, building
relationships, and making a difference in your community, we\'d love to
hear from you! Applicants must be legally authorized to work in the
United States without current or future visa sponsorship. For more
information, or to apply now, you must go to the website below. Please
DO NOT email your resume to us as we only accept ap lications through
our website. https://kohlercu.applicantpro.com/jobs/4213402-238189.html
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
https://kohlercu.applicantpro.com/jobs/4213402-238189.html
Salary : $21