What are the responsibilities and job description for the Business Systems Manager position at Kohler Credit Union?
Bringing People, Technology, and Processes Together to Drive Success
Kohler Credit Union is seeking a Business Systems Manager to join our Corporate Center in Sheboygan, WI. This role combines business systems management, enterprise software leadership, and IT strategy, offering the opportunity to oversee the implementation, configuration, integration, and optimization of enterprise applications. If you're passionate about data-driven decision-making, digital transformation, process improvement, and systems optimization, this role is built for you.
Why KCU?
At Kohler Credit Union, we support the whole person-fostering career development, work-life balance, and employee well-being. In addition to a competitive salary, we offer a comprehensive benefits package including medical, dental, and vision insurance, 401(k) with employer match, paid time off, and tuition reimbursement.
Join a collaborative, mission-driven financial institution that values innovation, continuous improvement, and community impact, where your work directly supports our members and business success.
About the Role | Business Systems & IT Leadership
As a Business Systems Manager, you will ensure the performance, scalability, and reliability of enterprise systems. You'll lead a team of Systems Analysts while driving system enhancements, business process automation, and technology solutions that align with organizational goals.
You will partner cross-functionally with IT teams, business stakeholders, and third-party vendors to deliver high-performing, secure, and compliant systems that support business growth and operational efficiency.
Key Responsibilities | Systems Management, Optimization & Strategy
- Lead, coach, and develop a high-performing Systems Analyst team, driving productivity and professional growth
- Manage the implementation, integration, configuration, and upgrades of systems
- Oversee critical platforms including core banking systems (Fiserv DNA), digital banking (Q2), and loan origination systems (MeridianLink)
- Ensure system performance, uptime, security, compliance, and user experience optimization
- Translate business requirements into technical solutions, supporting strategic initiatives and digital transformation
- Act as the primary escalation point for complex system issues and vendor management
- Drive project management execution, including timelines, budgets, and deliverables
- Maintain system documentation, governance, change management, and configuration standards
- Ensure compliance with regulatory requirements, cybersecurity standards, and audit controls
Qualifications | Business Systems, IT & Financial Services Expertise
- Bachelor's degree in Information Systems, Business Administration, or related field
- 6-8 years of experience in business systems management, systems analysis, applications, or IT operations
- Financial services experience (credit union or banking technology) strongly preferred
- 2 years of leadership experience, with a track record of building and mentoring teams
- Expertise in core banking platforms (Fiserv DNA preferred), digital banking systems, and loan origination software
- Strong background in project management, process improvement, and systems integration
- Excellent communication, stakeholder management, and cross-functional collaboration skills
Take the Next Step in Your IT Leadership Career
If you're ready to lead enterprise business systems, IT operations, and digital transformation initiatives, apply today! Join Kohler Credit Union and play a key role in driving innovation, efficiency, and scalable technology solutions in the financial services industry.
Applicants must be legally authorized to work in the U.S. without current or future visa sponsorship.