Executive Housekeeper - Destination Kohler
Work Mode: Onsite
Location: Kohler, WI
Opportunity
Achieve consistent excellence in functional and guest service aspects of housekeeping, turndown, and public space janitorial operations for Lodging Operations at Destination Kohler. Current portfolio: The American Club, Carriage House, Inn on Woodlake, Riverbend, Luxury Cabins-Lake, Pond, Red Fox, Sandhill and Tomczyk. Total 549 bedrooms and all supporting public spaces.
Specific Responsibilities
Appearance and presentation of hotel guest rooms, facilities and public areas.
- Oversee and direct inspection procedures to ensure continuous high levels of
cleanliness and detail are being maintained. - Oversee and direct general cleaning procedures to ensure the housekeeping staff’s compliance with expected
standards for cleanliness and detail.
- Personally monitor and inspect public
areas, guest rooms and restaurants for cleanliness
on a random basis each day and regularly scheduled inspections with all internal guests.
- Monitor the handling of soiled and clean laundry product to ensure an acceptable finished product appearance and product life.
- Lead by example by assuming a supportive leadership style and assisting the Housekeeping team when necessary.
- Conduct regular inspection calibration
sessions with Exempt leaders and Coordinators on all shifts to be sure all leads are holding their team members accountable to the same criteria.
- Immediately communicate to senior leadership any gaps in quality of product; including wear and tear, off brand esthetics or staffing challenges that put guest
experience and our luxury standards at risk.
Departmental financial responsibilities and expense control
- Monitor payroll expense to ensure that
costs are within budgeted guidelines, are justified based on occupancy forecast, meeting departmental labor standards and achieve award goals.
- Monitor and control usage of cleaning and
guest supplies to curb waste or unauthorized use.
- Strive to use eco-friendly chemicals and products that meet Kohler standards and requirements
- Champion standardization of product across Lodging Operations when possible.
- Address and/or submit recommendations for continual improvement of expense management for the housekeeping and public areas at Destination Kohler lodging properties.
- Development and recommendation of annual
budgets for the housekeeping department at Destination Kohler.
- Ensure that proper allocations are being
met and business leaders are aware of any changes that are necessary.
Staff Supervision
- Direct and coach housekeeping leaders to maintain and improve upon staff cleaning procedures and cleanliness
standards.
- Direct general housekeeping staff to ensure housekeeping product standards are met.
- Coach Housekeeping leadership team through effective developmental one on one
meetings and updates. - Ensure that all housekeeping personnel
present themselves in a professional and courteous manner when dealing with hotel guests and fellow associates, while adhering to all
dress and uniform requirements.
- Direct the scheduling of housekeeping staff at Destination Kohler in line with Labor standards and Unifocus business
indicators.
- Maintain up-to-date accurate associate records.
- Oversee and/or initiate disciplinary actions to staff when performance or behavioral standards are not being met.
- Oversee the preparation of timely and thorough performance review for general housekeeping personnel.
- Prepare and submit for approval ACT’s to
address staffing needs or departmental structuring.
- Spend time on all shifts as needed to
maintain a positive relationship with second and third shift leadership and team members.
- Facilitate effective daily line ups,
covering daily messages, shift energizers and luxury standards.
Product/Service Innovation
- Submit service concept
recommendations and/or product innovations to the General Manager- TAC which would affect staff efficiency, hotel appearance and/or quality of service.
Assist in Project Management
- Alert and assist the General Manager– TAC & IOW in project identification and follow- through on all Capital projects.
- Liaison with Kohler AI&D and Kohler Hospitality Project Management when necessary and as
directed by General Manager – TAC &
IOW
Staff Training
- Oversee housekeeping and custodial training for staff according to Training Certification processes for each
location at Destination Kohler.
- Monitor the effectiveness of staff training and change program as necessary.
- Schedule and conduct department training
meetings to address new policies procedures and associate concerns.
- Ensure compliance with all safety and OSHA training standards. Take swift and decisive action when accidents occur to prevent repetition.
- Maintain a thorough SOP binder with all proper Housekeeping standards and processes.
- Regularly cover all emergency SOPs in staff line ups.
- Regularly attend staff line-ups/huddles at each location at Destination Kohler.
- Empower associates to surprise and delight
our guests.
Inventory & Audits
- Monitor on a monthly basis the inventory of all housekeeping supplies.
- Monitor on a quarterly basis the inventory
for all linen at Destination Kohler. Coordinate with current laundry vendor to ensure that all
linen is accounted for.
- Ensure accurate inventory documents are submitted to H&RE Accounting.
- Champion all recommendations made to the Hospitality Division through Corporate Audits. Assist General Manager – TAC
& IOW as directed with Corporate Auditing process and results.
Skills/Requirements
- Four-year degree in hotel
management or Business Management required.
- Must possess
the following strengths: high energy, entrepreneurial spirit, motivational
leader, effective communicator, exceptional customer service skills, and ability to improve the bottom line.
- 4 years of total experience as Executive Housekeeper and/or Assistant Executive Housekeeper of a lodging facility at or above the Forbes Four-Star and AAA Four-Diamond caliber.
The salary range for this position is $81,050 - $102,400. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
Why Work at Kohler Co.?
Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.
In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!
*Important update for candidates applying to roles within Kohler Energy, including Power Systems, Engines, Home Energy, Kohler Uninterruptible Power, Clarke Energy, Curtis Instruments, and Heila Technologies.
On November 6, Kohler Co. announced the strategic decision to establish Kohler Energy as a separate, independent business with Platinum Equity as the majority investment partner. Kohler will continue to stay invested in the Energy business following the closing and remains committed to supporting the acceleration of long-term growth strategies for both organizations. Talent and operational transition plans are underway, and Kohler Co. and Platinum Equity expect the agreement to close in the first half of 2024.Thank you for your interest in joining our growing team as we embark on the next phase of growth!
About Us
Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com.
It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.
We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .
Salary : $81,050 - $102,400
