What are the responsibilities and job description for the Team Leader, Remote Operations Center position at Kohl's?
About the Role
This role is based at our Corporate Office in Menomonee Falls, WI.
As Team Leader, Remote Operations Center, you will lead the Remote Operations Center (ROC) and its day-to-day functions. You will monitor the ROC team's functionality, performance and efficiency and review, create and support training, process changes, awareness programs, high-level investigations, applications and hardware used by the team and the service that the team provides.
What You’ll Do
Create and maintain remote monitoring initiatives to support department financial objectives
Analyze financial data to identify and recommend business plans to enhance the effectiveness of Kohl's shortage initiatives
Determine critical issues, target the root cause of problems and generate creative solutions
Guide store teams and ROC investigators in matters related to company policy and processes
Communicate current trends and performance between the Remote Operations Center and key Loss Prevention Leadership
Create effective training and awareness materials to brand program objectives with Remote Operations Center associates
Monitor team performance and productivity and analyze data to ensure the team operates efficiently
Monitor and report on emergency incidents, safety incidents and weather alerts
Provide support to individualized development plans for team members, fostering an enriched developmental environment
Create an effective work environment by establishing clear objectives, recognizing associates and maintaining open lines of communication
Additional tasks may be assigned
What Skills You Have
Required
Previous leadership experience
Proficient computer skills, including Google products
Superior verbal and written communication skills
Strong business acumen
Ability to prioritize
Critical decision-making during live theft and safety events
Excellent analytical skills
Preferred
Bachelor's of Science in IS, Finance or Criminal Justice
MBA/other advanced degree