Full-Time Customer Service Supervisor

Kohl's is IMMEDIATELY HIRING a full-time Customer Service Supervisor to join our team in Quincy, IL! Be part of a team culture that values inclusion and belonging, works hard to help each other succeed, and celebrates each other's wins to deliver a best-in-class experience for our customers.

Kohl’s associates receive great perks, such as:

• Medical, Dental, Vision Insurance (and more!)
• 401k with company match
• Paid Time Off
• Parental Leave
• 15% associate discount, with pop ups to 35% (no exclusions--includes Sephora!)

Customer Service Supervisor is a key member of the Kohl’s team, responsible for:

• Overseeing daily functions of the Cash Office (i.e. register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)
• Supervising associates to help support a sales driving culture while focusing on creating a consistent customer experience
• Engaging and connecting with customers to solve their shopping needs, making everyone feel respected, appreciated and rewarded
• Overseeing Omni and Freight flow processes
• Informing customers of current merchandise assortment, store promotions, and events
• Delivering a consistent sales floor experience by supporting the sales floor, fitting rooms, point of sale, and operational processes
• Building customer connections and executing an authentic hospitality experience
• Helping customers save with a Kohl’s Card, opening and activating Kohl’s Card applications
• Observing associate performance and providing feedback in partnership with Assistant Manager/Store Manager
• Onboarding, training and developing associates

Apply today!

Kohl’s is an Equal Opportunity Employer

Job Type: Full-time

Pay: $20.75 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person

Benefits:

Salary : $21 - $26