IT Support Engineer-Hybrid Role

IT Support Engineer-Hybrid Role

Who We Are:

At Koha Health, we're focused on our clients, both internal and external. Our most valuable elements that make up our business are the amazing people in our teams. At the core, we value Integrity, Commitment, and Innovation, and we believe these values support our mission to better the lives of our people, our clients, and our communities. Our vision, simply stated, is to become the nation's most loved healthcare services firm, and we do this all while having a little fun!

Company Overview

Koha Health is a fast-growing Revenue Cycle Management (RCM) company that leverages automation and technology to provide industry-leading billing services to healthcare provider organizations. Our systems use smart technology to automate workflow, improve charge capture, manage code compliance, and provide custom rules for intelligent claims review. By leveraging the best RCM technology, we can integrate our RCM solutions into our clients' ecosystems.

Not only do we strive to provide the highest level of personalized service, but we understand the importance of relationships. These relationships translate into the work we do, the people we meet, and the communities we serve. Each day we innovate, collaborate, and solve problems for our clients, improving the way physician practices and health systems operate today. We strive to empower our people through career development, service opportunities, and a supportive community so they can reach their fullest potential. Here at Koha Health, our people come first.

Position Summary

Reporting to the IT Manager, the IT Support Engineer will provide the best support possible to our clients and our internal teams and strive for 100% uptime on all internal applications and the fastest possible problem resolution on any external applications.

Requirements

Responsibilities include but are not limited to:

• 1st level troubleshooting
• Initial person to take incoming support calls/redirecting to support staff.
• Support ticket creation for incoming client phone calls
• Password Resets - employees and clients
• New accounts - employees and clients
• Employee computer desktop setup and desktop relocation
• Maintain IT procedure documentation.
• Work with client's office administrators to request PRL user EMR accounts/password resets.
• Work on projects with IT Team
• Other duties as assigned

Requirements/Qualifications

• 2 years in an IT support role or similar
• Must be extremely organized
• Ability to multi-task in a fast-paced environment
• Must be detailed oriented and timeline driven
• Proficient in Microsoft Office applications
• Ability to communicate effectively both orally and in writing
• Ability to problem solve and strong decision-making skills
• Excellent interpersonal skills; must be able to maintain effective relationships with providers, management, staff, and other organizational contacts
• Maintain privacy and confidentiality at all times
• High School diploma/GED
• Experience in healthcare industry and RCM preferred

Nice to Haves:

• Medical Billing Applications (Allscripts, Practice Partner, eClinical, eMDs)
• HealthCare Standards (HIPPA, HL7)
• Microsoft Active Directory
• Microsoft Windows SharePoint Services
• Crystal Reports
• Experience using Salesforce
• Sonic Firewall and Client VPN configuration
• Scripting Languages (Batch, Windows Script Host)

Our Commitment to Diversity and Inclusion

A culture of innovation, diversity and inclusion is the KOHA HEALTH way. Equality drives our spirit and fuels our creativity. We celebrate, value, and appreciate all voices and are continually building a culture where everyone has the freedom to be their authentic self. Our commitment to inclusion across race, color, religion, gender identity, sexual orientation, disability, age, veteran status, and experience drives our success and makes our company stronger.