What are the responsibilities and job description for the Field Service Technician-Waste Water Municipal position at Koester Associates Inc?
**This role will be covering Eastern, NY
POSITION SUMMARY:
Koester Associates, a trusted leader in the water and wastewater treatment industry for over 50 years, is seeking a skilled and motivated Water/Wastewater Service Technician to join our team. This role is responsible for installing, troubleshooting, repairing, and maintaining water and wastewater collection and treatment equipment and systems at municipal and industrial facilities. As part of our service team, you will play a key role in ensuring the reliable operation of essential systems that keep our communities’ water clean and safe.
At Koester Associates, we proudly serve municipalities and industrial clients across New York State and Northern New Jersey, providing dependable equipment, parts, and service solutions. Our team combines deep technical expertise with a culture rooted in integrity, long-term relationships, and a commitment to delivering high-quality service and solutions to every client.
KEY DUTIES AND ESSENTIAL FUNCTIONS:
- Technical Expertise: Demonstrates strong mechanical and electrical aptitude with the ability to install, inspect, maintain, and repair pumps, blowers, filtration systems, and control equipment.
- Preventative Maintenance Mindset: Proactively identifies maintenance needs and performs regular inspections to reduce downtime and extend equipment life.
- Problem Solving & Diagnostics: Accurately assesses issues with mechanical, electrical, or control systems and applies effective, timely solutions.
- Field Service Agility: Responds efficiently to service calls, including emergency repairs and equipment start-ups, while providing on-site operator training as needed.
- Attention to Detail & Documentation: Maintains thorough and accurate service records, parts usage logs, and condition reports to support traceability and service quality.
- Team Collaboration: Works effectively with the Service Manager, Service Coordinator, and fellow technicians to coordinate schedules, share knowledge, and deliver seamless customer support.
- Safety & Compliance: Consistently follows safety protocols and regulatory standards, ensuring a secure work environment for self and others.
- Customer Focus & Professionalism: Builds and sustains positive client relationships through clear communication, dependable service, and a commitment to customer satisfaction.
REQUIRED QUALIFICATIONS
Education
- High school diploma or equivalent required; technical or vocational training in mechanical, electrical, or related fields preferred.
Experience
- Minimum of 2 years of experience in mechanical, electrical, or field service work.
- Experience in the water/wastewater treatment industry strongly preferred.
- Demonstrated ability to work both independently and collaboratively in field environments.
- Willingness and ability to travel throughout New York State (including NYC and Long Island), with frequent overnight stays.
Technical Skills
- Proficient in troubleshooting and repairing pumps, motors, controls, and process equipment.
- Ability to read and interpret technical manuals, wiring diagrams, and schematics.
- Skilled in the use of hand tools, diagnostic equipment, and adherence to safety practices.
- Valid driver’s license required.
Core Competencies
- Problem Solving: Quickly identifies and resolves technical issues in the field.
- Technical Aptitude: Applies strong mechanical and electrical knowledge to service complex systems.
- Attention to Detail: Ensures accurate documentation, maintenance, and repair work.
- Customer Focus: Provides professional, responsive, and solution-oriented service.
- Teamwork & Communication: Collaborates effectively with colleagues and clients to achieve service excellence.
- Reliability: Demonstrates dependability, accountability, and commitment to quality performance.
Preferred Skills
- Experience with PLCs, VFDs, and SCADA systems.
- Water or wastewater operator certification.
- OSHA safety training or equivalent certifications.
What We Offer
Koester Associates is proud to provide a comprehensive and competitive total rewards package designed to support the well-being and success of our team members.
Compensation & Benefits
- Competitive pay structure, $80,000-$100,000 dependent on qualifications and experience, with NYS Prevailing Wages applied when applicable
- 401(k) retirement plan with company match up to 4%
- Medical, dental, and vision insurance options
- Company-paid life insurance and disability coverage
- Paid time off (vacation, personal, and sick days) plus 12 paid holidays annually
- Mileage reimbursement or company vehicle provided
- Paid travel time, along with meal, travel, and clothing allowances
- Company-provided phone, laptop/tablet, tools, and personal protective equipment (PPE)
- Performance-based bonuses and incentive opportunities
Professional Growth
- Ongoing training, certification support, and career development opportunities within a stable, growing organization
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must be able to regularly lift, carry, push, and pull objects weighing up to 50 lbs. Manual dexterity is required for handling tools, parts, and machinery. The role also requires frequent use of hands and fingers, as well as coordination to operate mechanical and powered equipment, including vehicles, forklifts and hand tools. This position requires frequent physical activity, including standing, walking, bending, kneeling, climbing, and reaching. Frequently required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Safety-Sensitive Designation:
This position has been designated as safety-sensitive because the individual performs duties that directly affect the health and safety of the employee, coworkers, customers, and the general public. These duties may include, but are not limited to:
- Install, calibrate, and troubleshoot control systems.
- Work near live circuits and energized equipment.
- Perform maintenance on rotating and pressurized equipment.
- Use power tools, lifting devices, and lockout/tagout procedures.
Employees in this role are subject to:
- Drug and alcohol testing under federal and/or company policies.
- Fitness-for-duty evaluations as required.
- Strict adherence to safety policies and standard operating procedures.
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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Salary : $80,000 - $100,000