What are the responsibilities and job description for the Automotive BDC Representative - Sales position at Koeppel Hyundai?
Why Work for the Koppel Auto Group?
“Here at Koeppel Auto Group, we Kare! We have over 500 employees in our organization, and we believe in cultivating talent from within, seeking out talented employees who can become Koeppel’s future managers. Factory training is offered to qualified employees seeking certification in sales, service, or parts. Each Koeppel location is like a small city that requires dedicated workers of varying skills and experience levels.”
Experienced BDC Representatives to join their team! Experience a plus but we will train the right person.
40 Hour Work Week with some nights. Saturdays and/or Sundays are necessary!!
Our BDC Representative is the first person our customers speak to whether it is online / Text messaging or by phone. BDC Representatives are responsible for handling incoming phone calls and internet requests as well as scheduling appointments. We are looking for candidates who have a professional voice and are sympathetic to the customer's needs. This is a great career opportunity for applicants with automotive experience, or any other customer service/telephone contact experience.
$50,000-$80,000/year based upon experience
What We Offer:
Medical, Dental & Vision Insurance
401K Plan
Paid time off and vacation
Short/Long Term Disability
Growth opportunities
Paid Training
Employee vehicle purchase plans
Family-owned and operated
Discounts on products and services
BDC Responsibilities include:
Answering all incoming calls to the department and scheduling appointments
Answering all internet inquiries to facilitate appointments into the dealership
Making phone calls to customers after they have visited the showroom to find out about their experience
Helps customers with vehicle selection and promotes model options and features, value-add products, and services via phone, email, text, or chat
Maintains accurate sales documentation in CRM
Maintains up-to-date knowledge of all vehicles, accessories, financing options, and promotions
Attends all staff meetings, trainings, and educational classes as required
Performs other duties as assigned
BDC Qualifications:
Must have a clear, articulate, and pleasant speaking voice
Must be a self-starter
Customer service and/or telephone contact experience
Must be dependable and report to work every day on time
Must be friendly and upbeat and like talking on the phone helping people find answers to their questions
Must be able to address and answer customer requests via phone and e-mail
Strong organizational skills and the ability to effectively multi-task
Excellent bilingual communication skills a plus (writing and speaking)
Excellent follow-up skills
Dependable and compliant in following assigned work schedule, which will include evening and Saturday hours
Excellent communication and interpersonal skills to interact professionally with customers, co-workers, management, and others
Must be a "people person" but still know how to control the conversation
Professional appearance and demeanor
Must have an excellent attendance record and a commitment to being on time
Excellent telephone skills
Proficient computer and internet skills
Sales experience a plus (any industry)
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
“Here at Koeppel Auto Group, we Kare! We have over 500 employees in our organization, and we believe in cultivating talent from within, seeking out talented employees who can become Koeppel’s future managers. Factory training is offered to qualified employees seeking certification in sales, service, or parts. Each Koeppel location is like a small city that requires dedicated workers of varying skills and experience levels.”
Experienced BDC Representatives to join their team! Experience a plus but we will train the right person.
40 Hour Work Week with some nights. Saturdays and/or Sundays are necessary!!
Our BDC Representative is the first person our customers speak to whether it is online / Text messaging or by phone. BDC Representatives are responsible for handling incoming phone calls and internet requests as well as scheduling appointments. We are looking for candidates who have a professional voice and are sympathetic to the customer's needs. This is a great career opportunity for applicants with automotive experience, or any other customer service/telephone contact experience.
$50,000-$80,000/year based upon experience
What We Offer:
Medical, Dental & Vision Insurance
401K Plan
Paid time off and vacation
Short/Long Term Disability
Growth opportunities
Paid Training
Employee vehicle purchase plans
Family-owned and operated
Discounts on products and services
BDC Responsibilities include:
Answering all incoming calls to the department and scheduling appointments
Answering all internet inquiries to facilitate appointments into the dealership
Making phone calls to customers after they have visited the showroom to find out about their experience
Helps customers with vehicle selection and promotes model options and features, value-add products, and services via phone, email, text, or chat
Maintains accurate sales documentation in CRM
Maintains up-to-date knowledge of all vehicles, accessories, financing options, and promotions
Attends all staff meetings, trainings, and educational classes as required
Performs other duties as assigned
BDC Qualifications:
Must have a clear, articulate, and pleasant speaking voice
Must be a self-starter
Customer service and/or telephone contact experience
Must be dependable and report to work every day on time
Must be friendly and upbeat and like talking on the phone helping people find answers to their questions
Must be able to address and answer customer requests via phone and e-mail
Strong organizational skills and the ability to effectively multi-task
Excellent bilingual communication skills a plus (writing and speaking)
Excellent follow-up skills
Dependable and compliant in following assigned work schedule, which will include evening and Saturday hours
Excellent communication and interpersonal skills to interact professionally with customers, co-workers, management, and others
Must be a "people person" but still know how to control the conversation
Professional appearance and demeanor
Must have an excellent attendance record and a commitment to being on time
Excellent telephone skills
Proficient computer and internet skills
Sales experience a plus (any industry)
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $50,000 - $80,000