Assistant Service Manager- Agriculture Equipment Dealer

Since 1904, Koenig Equipment has been a family-owned leader in the agricultural, turf, and construction equipment industries. Our success is built on a commitment to customer service, employee development, innovation, and operational excellence.

We are seeking an experienced, motivated, and customer-focused Assistant Service Manager to support our service operations in Greensburg, Indiana. This leadership role is responsible for driving service department performance, supporting technician development, improving workflow efficiency, and ensuring an exceptional customer experience.

This is an excellent opportunity for an experienced service supervisor, shop foreman, lead technician, service writer, or operations leader looking to advance their career with a respected and growing equipment dealership.

Compensation & Benefits:

Competitive salary based on experience

Comprehensive benefits package including:

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Ongoing training and professional development
• Career advancement opportunities
• Employee discounts
• Stable, family-owned company with long-term growth

What You'll Do:

Service Operations Leadership

• Support daily service department operations to maximize efficiency, productivity, and customer satisfaction.
• Monitor work flow, technician productivity, and repair progress to ensure on-time completion of jobs.
• Drive continuous improvement efforts focused on reducing downtime, improving quality, and increasing labor sales.
• Support the service scheduling process to ensure efficient utilization of technicians and resources.

Customer Service Excellence

• Help deliver an exceptional customer experience through fast response times, quality repairs, and proactive communication.
• Resolve service concerns quickly and professionally.
• Partner with service writers, technicians, and management to exceed customer expectations.

Team Leadership & Development

• Assist in recruiting, onboarding, training, and retaining top service talent.
• Coach and develop technicians to improve technical capabilities and career growth.
• Monitor training progress and support completion of manufacturer and company learning programs.
• Conduct performance discussions and provide ongoing coaching and feedback.

Process & Performance Management

• Oversee service work orders from creation through invoicing to ensure accuracy and efficiency.
• Monitor department performance related to:
• Customer satisfaction
• Labor sales and profitability
• Work-in-process (WIP)
• Technician productivity and staffing
• Identify process improvement opportunities that increase efficiency and profitability.
• Support implementation and effective use of dealership operating systems and service management tools.

Culture & Employee Engagement

• Lead by example and promote Koenig Equipment's core values of:
• Customer Service
• Courage
• Continuous Learning
• Ownership
• Trust
• Foster a positive, accountable, and team-oriented work environment.
• Encourage collaboration, communication, and continuous improvement throughout the service department.

Qualifications:

Required

• 1-3 years of leadership experience in a dealership, service department, repair facility, or comparable operational environment.
• Strong leadership, coaching, and team development skills.
• Excellent interpersonal, communication, and customer service abilities.
• Strong organizational and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic computer proficiency and experience utilizing business systems and software.

Preferred

• Experience in agricultural equipment, construction equipment, heavy equipment, trucking, automotive, powersports, or related industries.
• Understanding of service department operations, technician workflow, scheduling, and repair processes.
• Knowledge of service profitability, labor recovery, technician productivity, and work-in-process management.
• Experience with dealership management systems and service management software.

Physical Requirements:

• Ability to lift up to 50 pounds occasionally.
• Ability to stand, walk, bend, reach, push, pull, and perform administrative computer work throughout the day.
• Ability to work in a dealership environment that may include exposure to noise, temperature variations, dust, fumes, and equipment traffic.
• Commitment to following all company safety policies and procedures.

Why Join Koenig Equipment?

At Koenig Equipment, you'll join a company that invests in its people and provides the tools, training, and support needed for long-term success. Our leaders play a critical role in helping employees grow while delivering exceptional service to the customers who depend on us every day.

If you're passionate about leadership, operational excellence, and customer service, we'd love to talk with you.

Apply today and become part of a fourth-generation organization committed to excellence since 1904.

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person

Salary : $60,000 - $75,000