What are the responsibilities and job description for the Customer Service Agent - Full Time or Part Time (Must Reside in Kodiak, AK) position at Kodiak Car Rentals, LLC?
About Us:
Kodiak Car Rentals is a locally owned agency serving visitors and residents of Kodiak, Alaska. Conveniently located at the Kodiak Airport, we provide high-quality vehicles and a seamless rental experience with a strong focus on customer service. As we continue to grow, we’re looking for friendly, dependable team members to join us as Rental Agents.
Job Summary
This is a dual-role position supporting both our car rental operations and boutique vacation rental properties.
As a Customer Service Agent, you’ll be the first point of contact—assisting customers with reservations, vehicle checkouts, and returns in a fast-paced, customer-focused environment.
You’ll also support our vacation rental operations, helping coordinate guest stays, prepare units, and ensure a high-quality experience from booking through check-out.
Key Responsibilities
Car Rental Operations
- Greet customers and process rentals and returns efficiently
- Review and document vehicle condition reports
- Manage reservations using rental software
- Coordinate vehicle movements to/from the airport
- Maintain a clean and organized kiosk environment
- Deliver excellent customer service and resolve issues professionally
- Assist with light vehicle cleaning and preparation as needed
- Track inventory and complete reports accurately
Vacation Rental Support
- Assist with reservations and guest communication
- Send welcome and check-in instructions
- Help prepare units for guest arrivals, including light cleaning and quality checks
- Ensure units are guest-ready and well-presented
- Follow up with guests after check-out
Qualifications
- 3 years of customer service or administrative experience (preferred)
- Strong communication and organizational skills
- Comfortable using computers and reservation systems
- Valid driver’s license with a clean driving record
- Ability to pass a background check
- Reliable, punctual, and able to work independently or as part of a team
- Previous car rental experience is a plus, but not required
- Hospitality experience is a plus
- Marketing, web design, and experience with Adobe or Canva are a strong plus
Schedule & Location:
- In-person at Kodiak Airport
- Flexible full-time or part-time shifts
- Availability to work weekends is preferred
Why Work With Us?
- Locally owned company with a friendly, supportive team
- Training provided—no prior rental experience necessary
- Opportunities for advancement into supervisory roles
- Work in a dynamic and scenic location serving travelers from around the world
To Apply:
Submit your resume through Indeed or email it directly to Stephanie@KodiakCarRentals.com. We look forward to hearing from you!
Experience:
- Customer service: 3 years (Preferred)
Job Types: Full-time, Part-time
Pay: $20.00 - $30.00 per hour
Expected Hours: 20–40 per week
Schedule:
- 10-hour shifts
- 8-hour shifts
- Overtime as needed
- Weekend availability
- Shift hours may be scheduled within the following range: 6:00 AM to 8:00 PM.
Benefits:
- 401(k) matching
- Employee discounts
- Flexible scheduling
- On-the-job training
- Paid time off
- Referral program
- Vacation Pay
- Health Insurance
- Management training program opportunities
Compensation Package:
- Hourly pay
- Overtime pay
Ability to Commute/Relocate:
- Kodiak, AK 99615: Reliable commuting or plans to relocate before starting work (Required)
Application Question(s):
- Do you currently reside in Kodiak?
Work Location: In-person
Job Types: Full-time, Part-time
Pay: $20.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- On-the-job training
- Paid time off
- Referral program
Location:
- Kodiak, AK 99615 (Required)
Ability to Commute:
- Kodiak, AK 99615 (Required)
Work Location: In person
Salary : $20 - $30