What are the responsibilities and job description for the Technical Business Analyst_ IVR & Google CX Agent Studio position at Kodeva LLC?
Greetings.
I hope this message finds you well.
My name is Vamshidhar, and I represent Kodeva IT. We currently have an immediate opportunity with one of our clients that appears to be a strong match for your background and experience.
Please find the job description below. If you're interested, I’d appreciate it if you could share your updated resume with me at vamshidhar.darshanala@kodeva.com.
Position: Technical Business Analyst / Lead – IVR & Google CX Agent Studio (Google CX AS)
Location: Charlotte, NC
Work Model: Onsite – 4 Days/Week
Experience: 10 Years
Job Summary
Looking for a Technical Business Analyst with 10 years of experience in IVR and Conversational AI solution development. The ideal candidate should possess strong hands-on expertise in Google CX Agent Studio (Google CX AS), designing and implementing Agentic AI workflows, along with Python programming skills. Telecom customer service and contact center automation experience is highly preferred.
Responsibilities
- Lead the design and implementation of IVR and Conversational AI solutions using Google CX Agent Studio.
- Design, develop, and deploy Agentic AI workflows.
- Design backend services, orchestration, and API integrations.
- Integrate Conversational AI solutions with CRM, Billing, Contact Center, BSS, OSS, and Order Management platforms.
- Conduct code reviews and mentor developers.
- Provide technical leadership throughout design, testing, deployment, and production support.
- Drive end-to-end solution delivery.
Required Skills
- 10 years of experience in IVR and Conversational AI.
- Strong hands-on experience with Google CX Agent Studio (Google CX AS).
- Experience designing and implementing Agentic AI workflows.
- Strong Python programming skills.
- Experience with REST APIs, Microservices, and Enterprise System Integrations.
- CRM and Billing platform integration experience.
- Strong communication, leadership, and problem-solving skills.
- Telecom/Contact Center Automation experience preferred
Thanks & Regards
Vamshidhar Darshanala
US IT Recruiter
vamshidhar.darshanala@kodeva.com
Kodeva LLC
Address: 20755 Williamsport Pl #320, Ashburn VA 20147
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