Desktop Support Specialist

Job Title: Desktop Support Specialist

Duration: 12 months

Location: Nampa, ID 83687

Required:

- OS Installation with SCCM

- Application Installation through SCCM and InTune

- ITSM Ticketing Tools and Concept

- Printing related knowledge

- Active Directory

- Mainframe Printing

Ticketing Tool

Experience working on ticketing tool

Manage SLAs, set priorities, and assign tickets to other groups

Familiarity with ITSM processes (Incident, Request).

Communication Channels

Software/Methods for User Communication – software or methods do they use to communicate with users

End User Computing (EUC)

Network Support Troubleshooting – Able to describe their experience or approach to troubleshooting network issues.

ITIL Infrastructure Knowledge. Cloud Services