What are the responsibilities and job description for the Client Services Manager position at koddi?
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Job Summary
Koddi is a fast-growing technology company looking for people who are passionate self-starters. We are searching for a Client Services Manager to own and support a complex enterprise client within our metasearch Client Services team.
As a Client Services Manager, you will manage the day-to-day execution, performance, and client relationship for a large travel brand while continuing to develop enterprise-level strategic and leadership skills. This role requires strong analytical thinking, clear client communication, and the ability to translate data into actionable recommendations. While this role owns client delivery and execution, it operates within a more defined scope and complexity than an Account Director role and is designed for someone ready to grow into broader ownership.
The Client Services Manager leads Account Leads and Digital Marketing Analysts, ensuring prioritization, quality execution, and consistent progress against client goals. This role partners closely with senior internal stakeholders and publishing partners and contributes to client growth, automation initiatives, and team culture.
What You'll Do
- Own the day-to-day client relationship and be accountable for execution, performance, and delivery
- Manage a complex enterprise account with defined scope and support, building toward broader strategic ownership
- Define and communicate client strategy in partnership with internal leadership, translating goals into execution plans
- Drive performance and incremental growth through testing, optimization, and use of automation
- Lead client calls and written communication, providing clear insights and recommendations grounded in data
- Oversee the development and delivery of quarterly business reviews, including storytelling with performance data
- Review client performance to identify trends, risks, and opportunities
- Lead and manage Account Leads and Digital Marketing Analysts, providing coaching, feedback, and prioritization support
- Ensure timely delivery of projects, initiatives, and ongoing workstreams
- Develop and execute testing initiatives and evaluate results
- Maintain strong relationships with publishing partners, including regular touchpoints and product feedback
- Lead initiatives focused on automation, operational efficiency, and scalability
- Collaborate with cross-functional teams including product, technology, and analytics
- Contribute to team knowledge through research on industry trends, competitors, and solutions
- Assist with new client onboardings and sales pitches as needed
- Represent Koddi in client meetings and industry forums as appropriate
What You'll Bring
- 4 years of relevant professional experience
- Experience leading accounts or major workstreams with increasing ownership and complexity
- Prior experience managing or mentoring team members, either formally or informally
- Working knowledge of enterprise digital marketing programs, including metasearch, paid search, and display
- Strong understanding of the travel industry, including online travel agencies and hotel brands
- Strong analytical skills with the ability to synthesize data into insights and recommendations
- Clear and confident written and verbal communication skills with clients and internal stakeholders
- Comfort operating with accountability while continuing to develop strategic and leadership depth
- Ability to manage multiple priorities and operate effectively in both independent and team environments