Technical Support Specialist

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Date: May 4, 2026

Location: Rochester, NY, US, 14652

Company: Kodak

Role Overview

As a Film Technical Support Specialist, you will be responsible of a variety of duties:

• Work will primarily focus on Motion Picture film products, but activities may span into other film product lines as required to benefit AMC Industrial Films & Chemicals Division improvement
• Involvement in Film Control Strip Manufacturing product exposing & release
• Product investigation & reporting
• Photochemical mixing and film processing
• Performing physical property testing
• Technical support for the Industrial Films & Chemical Division as needed
• Interacting with field Sales & Engineering Representatives and Manufacturing Engineers, Technicians, Production Supervisors and Shop Floor Operations
• This position will also provide technical problem solving & resolution to customers by employing product knowledge, troubleshooting & examination skills.
  
  

Specific Job Functions

• Design, perform, examine, analyze, and report various product and process testing as required for product / process improvement programs
• At times, will be required to mix photographic processing chemicals, test them, and use them for processing film samples
• Investigate and answer formal customer trade reactions and set up film samples for specific testing or analysis
• Will have Quality Technical responsibilities for one or more control film / control strip products which involves exposure set-up, data analysis and releasing of batches.
• Have involvement in Quality Guard meetings with manufacturing operations.
• Communicate with world-wide Sale & Engineering representatives.
  
  

Desired Skills & Experience

• A.S. in a technical field or a minimum of 3 years or work experience in a relevant position
• Knowledge of film manufacturing, film use, testing & examination, and how film works
• Knowledge of the Motion Picture film system and film / equipment used in motion imaging production & workflows, including film to digital interface
• Knowledge of photographic processes
• Knowledge of quality systems, previous quality technical experience
• Strong oral and written skills
• Must be able to work comfortably in darkrooms for limited periods alone and without cell phone or outside contact.
• Must be able to develop logical test plans for improvement activities, interpret test data and develop & publish understandable reports
• Knowledge of Outlook, Excel, Teams and other Office Software
• Proven ability to work
• Team player with excellent customer focus
• Must be able to multi-task
• QIF / Greenbelt experience a plus
  
  

Candidates must possess strong interpersonal skills and be able to interact within cross-functional teams during process improvements, product investigations, product development and Gate meetings.

Work hours for this position are: 8 hours M-F with start time between 6:30 am and 8:00 am

Experience Level: 3 years or greater

Minimum Education Level: Associates Degree or equivalent work experience

EOE Policy Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Estimated Salary: $27.00 - $28.50

Experience Level: 0-5 Years

Requisition ID: 2018

Nearest Major Market: Rochester

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