What are the responsibilities and job description for the Service Manager position at Kocourek Byrider?
What You’ll Do
As the Service Manager, you will oversee daily operations of the service department to ensure quality repairs, customer satisfaction, and team performance. You’ll manage technicians, maintain service records, and help our customers get back on the road with confidence.
Key Responsibilities:
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Lead, motivate, and develop a team of service technicians and support staff.
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Oversee all vehicle diagnostics, maintenance, and repair work to ensure safety and quality standards.
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Maintain an efficient workflow to meet service deadlines and customer expectations.
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Communicate effectively with customers regarding repair needs, estimates, and completion times.
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Manage parts inventory, warranty claims, and vendor relationships.
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Ensure compliance with company policies, safety standards, and state/federal regulations.
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Drive department profitability through labor and parts management while maintaining excellent customer satisfaction scores.
What We’re Looking For
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3 years of experience in automotive service management or equivalent leadership role.
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Strong mechanical background and understanding of vehicle systems.
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Proven ability to lead and motivate a service team.
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Excellent communication, organizational, and problem-solving skills.
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Valid driver’s license and clean driving record required.
Why You’ll Love Working with Us
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Competitive pay structure with performance-based incentives
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Health, Dental, and Vision Insurance
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Paid Time Off and Paid Holidays
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401(k) with Company Match
About Byrider
Byrider is one of America’s leading used car and finance companies, committed to offering customers affordable, dependable vehicles backed by exceptional service. We believe in doing business the right way—by investing in our people, our products, and our community.
REQUIREMENTS:
- Minimum 1 year experience in a service advisory role
- Positive attitude
- High volume mentality
- CSI focused
- Required experience:
- Service Advisor, Dealership, Automotive Knowledge: 1 year
- Valid Driver's license
BENEFITS:
Kocourek offers an extensive benefit packet that includes: paid time off, medical, dental, long and short term disability, life insurance and a generous matching 401k plan.
Kocourek Automotive is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, age, disability, or any other basis prohibited by federal, state, or local law.