What are the responsibilities and job description for the Voice Engineer position at Koch?
Your Job
As a Voice Engineer, you will design, modernize, and support enterprise Voice and Unified Communications solutions with a strong focus on Microsoft Teams and Cloud Voice technologies. This role is both highly technical and customer‑facing, requiring the ability to translate complex voice concepts into clear, actionable guidance for internal customers and stakeholders. You will help migrate legacy voice platforms to modern cloud solutions while continuously improving reliability, scalability, and user experience.
Our Team
The Voice Engineering team is a collaborative group, responsible for delivering secure, scalable, and reliable Voice services across the enterprise globally. The team partners closely with Service Owners, Architects, vendors, and business stakeholders to drive modernization, innovation, and operational excellence.
Location: This role can be located in Wichita, KS / Plano, TX / Atlanta, GA and requires an in-office presence with flexibility.
This role is not eligible for VISA sponsorship.
What You Will Do
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.
Who We Are
Koch creates and innovates a wide spectrum of products and services that make life better. Our work spans a vast number of industries across the world, including engineered technology, refining, chemicals and polymers, pulp and paper, glass, electronics and many more. Headquartered in Wichita, Kansas, Koch employs about 120,000 employees across the globe.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).
As a Voice Engineer, you will design, modernize, and support enterprise Voice and Unified Communications solutions with a strong focus on Microsoft Teams and Cloud Voice technologies. This role is both highly technical and customer‑facing, requiring the ability to translate complex voice concepts into clear, actionable guidance for internal customers and stakeholders. You will help migrate legacy voice platforms to modern cloud solutions while continuously improving reliability, scalability, and user experience.
Our Team
The Voice Engineering team is a collaborative group, responsible for delivering secure, scalable, and reliable Voice services across the enterprise globally. The team partners closely with Service Owners, Architects, vendors, and business stakeholders to drive modernization, innovation, and operational excellence.
Location: This role can be located in Wichita, KS / Plano, TX / Atlanta, GA and requires an in-office presence with flexibility.
This role is not eligible for VISA sponsorship.
What You Will Do
- Design, implement, and support Microsoft Teams and Cloud Voice solutions, including migrations from legacy and on‑premises voice platforms
- Serve as a Voice subject‑matter expert in customer‑facing discussions, design reviews, and issue resolution forums
- Translate business and customer requirements into scalable, secure voice solutions aligned with enterprise standards
- Troubleshoot and resolve complex voice issues, including escalations impacting large sites or critical user groups
- Collaborate with Product Owners, Architects, and cross‑functional teams to contribute to roadmaps, modernization efforts, and continuous improvement
- Work with vendors (e.g., Microsoft, SBC and device providers) to resolve issues, evaluate new capabilities, and drive innovation
- Identify opportunities for automation, process improvement, and operational efficiency within Voice platforms
- Demonstrated experience supporting enterprise Voice or Unified Communications technologies
- Hands‑on experience with Microsoft Teams, Microsoft 365, and Cloud Voice solutions
- Working knowledge of SIP trunks, dial plans, translation patterns, and Session Border Controllers (SBCs)
- Experience supporting migrations from legacy or on‑premises voice platforms to cloud‑based solutions
- Experience using PowerShell or similar tools to automate administrative or operational tasks
- Experience in customer‑facing engineering roles, supporting internal or external customers
- Strong written and verbal communication skills, including the ability to explain technical concepts to non‑technical audiences
- Experience with call quality monitoring, analytics, or reporting tools (e.g., Call Quality Dashboard, Power BI, Graph, and Grafana)
- Experience working with global or enterprise‑scale Voice environments
- Familiarity with IT service management processes (e.g., incident, problem, and change management
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.
Who We Are
Koch creates and innovates a wide spectrum of products and services that make life better. Our work spans a vast number of industries across the world, including engineered technology, refining, chemicals and polymers, pulp and paper, glass, electronics and many more. Headquartered in Wichita, Kansas, Koch employs about 120,000 employees across the globe.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).