What are the responsibilities and job description for the Telecom Provisioning & Billing Analyst position at Koch?
Your Job
The Telecom Provisioning & Billing Analyst plays a key role in ensuring reliable, cost-effective telecom services across Koch companies. In this role, you will manage telecom provisioning, billing, carrier relationships, and telecom expense management activities while helping identify opportunities to optimize services, improve processes, and create long-term value.
Our Team
Our team serves as a trusted telecom capability supporting Koch companies around the world. We manage telecom provisioning, expense management, carrier relationships, contracts, and service optimization to help businesses stay connected and focused on creating value.
As telecom services continue to evolve, we are building new capabilities in automation, data, and process improvement while maintaining deep expertise in telecom operations and vendor management.
What You Will Do
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.
Who We Are
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).
The Telecom Provisioning & Billing Analyst plays a key role in ensuring reliable, cost-effective telecom services across Koch companies. In this role, you will manage telecom provisioning, billing, carrier relationships, and telecom expense management activities while helping identify opportunities to optimize services, improve processes, and create long-term value.
Our Team
Our team serves as a trusted telecom capability supporting Koch companies around the world. We manage telecom provisioning, expense management, carrier relationships, contracts, and service optimization to help businesses stay connected and focused on creating value.
As telecom services continue to evolve, we are building new capabilities in automation, data, and process improvement while maintaining deep expertise in telecom operations and vendor management.
What You Will Do
- Partner with business stakeholders to understand requirements and recommend solutions that create value
- Manage telecom Internet provisioning activities including moves, adds, changes, disconnects, and service migrations
- Coordinate with carriers and vendors to obtain quotes, order services, and resolve operational issues
- Review and audit telecom invoices to ensure billing accuracy and adherence to contracted rates
- Maintain telecom inventory records, service documentation, and contract information
- Manage Telecom Expense Management (TEM) projects and identify opportunities for cost optimization
- Identify and implement process improvements that enhance efficiency, data quality, and operational effectiveness
- Experience investigating global site connectivity requirements, engaging carriers and local site contacts to assess service availability, and partnering with Network Solution Architects to design and ordering internet circuits for SD-WAN deployments.
- Experience supporting telecom provisioning, telecom expense management, inventory management, contract administration, or invoice auditing
- Experience working and communicating with stakeholders, compliance, vendors, service providers or telecom carriers
- Experience reviewing invoices, contracts, inventories, or documentation with an attention to detail
- Experience managing multiple priorities, projects, or service requests simultaneously
- Experience seeking opportunities to improve process and challenging assumption to create more value.
- Experience supporting telecom operations, provisioning, or Telecom Expense Management (TEM)
- Knowledge of voice, internet, wireless, data networking, and related telecom services
- Experience with vendor, contract, or inventory management
- Experience using reporting, workflow automation, or process improvement tools
- Demonstrated ability to identify trends, solve problems, and influence outcomes across stakeholders
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.
Who We Are
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).