Office Manager

Koch Eye Associates is proud to have served the residents of Rhode Island with field-leading eye care for almost 40 years. We began our practice in 1981 out of a small office in Warwick, and now we have eight locations spanning Warwick, Cranston, North Kingstown, Wakefield, and Woonsocket. Our dedicated team of ophthalmologists and optometrists is devoted to providing top-notch, stress-free care to our patients.

As the Office Manager, you will be responsible for the management of daily office operations to ensure consistency, flow, and achievement of individual and team goals, under the supervision and direction of the Director of Operations. You will interface daily with patients, physicians and office staff, while communicating and coordinating in a clear and professional manner. Prior experience as an Office Manager is required, Ophthalmology experience strongly preferred. You must have the flexibility to work within the hours of operation, including occasional weekends, early mornings, or late evenings as needed.

Responsibilities:

• Oversee, train and supervise all front desk, surgical, and technical staff operations to ensure compliance with company policies and all healthcare ordinances, including patient privacy; coordinating surgical procedures as necessary
• Assist in the direction of physician and patient activities, acting as a liaison between the front and back office to ensure the highest level of patient satisfaction and overall efficiency of the office
• Seek out and identify areas of improvement regularly; research, plan, and develop action plans for immediate implementation
• Establish and oversee orientation, training, and career development for all new hires
• Manage and enforce the safety and security of the workplace environment, along with the legal/regulatory compliance of the office operations
• Manage office and/or oversee staff scheduling, time, attendance, overtime and time off requests
• Lead, promote, and encourage a healthy and inclusive work environment through regular coaching, teamwork, and positive reinforcement
• Coach team members, providing constant support and areas for career development
• Evaluate individual performance levels through continuous performance management as directed by Human Resources
• Conduct disciplinary action meetings as appropriate
• Track and report team development and efficiency of the office to senior leadership and/or Human Resources
• Adjust training, processes, or staffing as needed to ensure a smooth workflow
• Maintain corporate standards within the office to ensure brand consistency and relay any specific issues or needs to corporate as needed
• Manage office inventory of medical and office supplies to ensure cost and inventory controls are in place
• Special projects and other duties as assigned.
• Must be willing and able to drive independently to other facilities. 

Requirements

• High School diploma or equivalent required;
• Higher education/undergraduate degree preferred
• Minimum 1-2 years’ experience working in the medical field and 1 year supervisory experience
• Strong organization and leadership/management skills, along with excellent written and verbal communication skills
• Solid attention to detail and ability to work well under pressure individually and as part of a team
• Open availability to work, including early mornings, late evenings, and weekends when needed
• Advanced computer skills and EMR experience required

We are committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of our clinical groups will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation, and gender identity and/or expression, other dimensions of diversity or common human decency. We value diversity in thought and culture and welcome highly skilled, capable, competent, collegial members to our team.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.