Lead Patient Service Representative

Koch Eye Associates is proud to have served the residents of Rhode Island with field-leading eye care for almost 40 years. We began our practice in 1981 out of a small office in Warwick, and now we have eight locations spanning Warwick, Cranston, North Kingstown, Wakefield, and Woonsocket. Our dedicated team of ophthalmologists and optometrists is devoted to providing top-notch, stress-free care to our patients.The Lead Patient Service Representative is the point person responsible for coordinating communication, managing patient inquiries, and ensuring a positive and efficient patient experience while adhering to patient confidentiality and privacy regulations.DescriptionLeads and Instructs ophthalmic techs and students in the performance of new examinations and/or special procedures.Instructs medical students and residents in the technical aspects of ophthalmic testing.Performs and records results of specialized ophthalmic examination procedures on patients.Performs the quality control studies and supervises the calibration, maintenance, and repair of ophthalmic equipment and instruments.Responsible for completing all duties as requested by supervisors and meeting daily deadlinesWorks proactively to sustain and improve overall success of the clinical operationsPrepares daily tech scheduleApproves payroll for ophthalmic techniciansResponsible for ordering medical supplies and maintaining par levels for inventoryPerforms other duties as assignedRequired Skills/Abilities:Knowledge of performance evaluation and customer service metricsSolid understanding of reporting and budgeting proceduresProficient in MS Office and call center equipment/software programsOutstanding communication and interpersonal skillsExcellent organizational and leadership skills with a problem-solving abilityReliable and results-drivenPositive and patientBilingual a plusEducation and Experience:High school diploma or equivalent; Higher degree in a relevant discipline will be appreciatedMinimum one year of ophthalmic technician experienceHas previous lead or supervisory experienceExperience in customer service is requiredExcellent leadership, interpersonal, and communication skills.Physical Requirements:Sitting, Standing, Bending, Reaching, Stooping, Walking and LiftingAbility to see, hear, and speak with sufficient capability to perform assigned tasksDriving independently to other facilitiesMust possess the physical, mental, and cognitive skills needed to complete essential tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for comprehension, problem-solving, and timely decision-making.We are committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of our clinical groups will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation, and gender identity and/or expression, other dimensions of diversity or common human decency. We value diversity in thought and culture and welcome highly skilled, capable, competent, collegial members to our team. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.