What are the responsibilities and job description for the Counter Sales Representative position at Koch Enterprises Family of Companies?
Standard Air has grown through the past 70 years by serving the commercial and residential HVAC contractors with quality pre-sale application and post-sales support and a large inventory of equipment and parts. Our employees are committed to continuing this unparalleled dedication to facilitate our contractor-partners success.
Standard Air & Lite is seeking an experienced HVAC Counter Sales Representative.
Duties and Responsibilities:
1. Customer Service
- Meets and greets customers at the point of sale with service, respect, and knowledge.
- Collects customer’s information for account maintenance using company-provided systems.
- Prepares and stages orders for customer will call.
- Contacts customers regarding arrivals of items on order/backorder.
- Provides prompt and courteous service for all customers and potential customers of the branch.
- Actively engages in ongoing customer service training and skill development.
2. Sales Operations
- Processes requests for quotes and orders including web orders without error via phone, text, and or e-mail.
- Initiates and expedites RC direct parts orders for quicker availability.
- Initiates Return Material Authorizations.
- Reviews open orders, open quotes, and open RMA reports.
- Prepares shipments of UPS/FedEx and ltl including bill of ladings.
- Effectively communicates features and benefits of HVAC products and actively promotes our products.
- Prepares paperwork for non-Carrier parts warranty submissions.
- Reviews and submits SCA warranty forms for Carrier parts.
- Inspects Freight Damage claims by customer prior to submission to product manager.
3. Warehouse Operations
- Maintains a neat counter area, replenishes stock on store shelves and updated showroom displays.
- Maintains accurate bin maintenance.
- Supports outside sales and product managers.
- Participates in after-hours rotation.
- Follows and adheres to all safety, health, security, and environmental standards.
Job Factors:
- Plans, organizes, and prioritizes daily work.
- A high degree of verbal and written communication skills required.
- Responsible for keeping necessary skill sets updated and proficient.
- Ability to demonstrate effective interpersonal skills, professionalism, time management, confidentiality, and good decision-making skills.
- Frequent internal and external contact concerning routine matters.
- Maintains positive working relationships with all employees, management, and customers.
Qualifications:
- This position requires a minimum of a high school or equivalent level of formal education.
- Five years of experience with excellence in customer service in the service industry.
- Experience in HVAC industry is desirable. Knowledge of HVAC systems is helpful but not required.
- Must be able to handle multiple tasks, set priorities and work independently and keep essential information confidential. Result-driven and customer-focused.
Skills:
- Must have computer skills with proficiency in Microsoft Office (Outlook, Excel, Word & PowerPoint).
- Knowledge and experience in Epicor P21 or similar distribution ERPs is a plus.
- Requires excellent verbal and written communication skills including phone, text, and e-mail.
- Must have strong problem solving, negotiating, and analytical skills with attention to a high level of attention to detail and accuracy.
- Excellent organizational and customer service skills.