Customer Service Supervisor

Your Job

Phillips Medisize, a Molex Company is seeking a Customer Service Supervisor to support our MPS division at our Phoenix, AZ location. As the Customer Service Supervisor, you will lead and empower a team of Customer Service Representatives. This role is critical in driving market-leading customer satisfaction and delivering excellent service experience by streamlining scalable processes and tools. The successful candidate will champion a culture of continuous improvement aligned with MPS Division Strategic Priorities for CDMO, Platform, and Standard products, while fostering strong collaboration between customer-facing teams and site operations.

Our Team

You will be part of a dynamic team that embodies the Principle-Based Management (PBM) philosophy - focusing on humility, respect, and accountability. Our team values open communication, constructive challenge, and shared knowledge to drive superior outcomes and long-term value for customers and the company.

What You Will Do

• Lead, mentor, and develop a high-performing team of Customer Service Representatives.
• Set clear team goals aligned with the Customer Service Vision and MPS Strategic Priorities, emphasizing value creation.
• Oversee and continuously improve processes related to product forecasting, production order sustainability, and order management to support scalability and efficiency.
• Ensure accurate and timely order verification, entry, acknowledgement, and status updates.
• Manage order modifications, including expediting, cancellations, and fee assessments, balancing operational priorities and customer expectations.
• Drive digitization and standardization of customer service interactions by leveraging advanced tools and technology.
• Engage proactively with internal and external stakeholders-including customers, site operations, finance, and sales-to gather insights, resolve issues, and promote best practices.
• Serve as a strategic liaison between customers and manufacturing sites, ensuring clear communication and expectation alignment.
• Strategically assign customer service resources to accounts and manufacturing capabilities based on comparative advantage to optimize efficiency.
• Ensure compliance by maintaining accurate pricing, volumes, Incoterms, payment terms, shipping documentation, and coordinating credit hold activities.

Who You Are (Basic Qualifications)

• 3 years of customer service experience
• 2 years in a leadership role, preferably in manufacturing or production environments.
• Experience with customer order management systems (SAP) and Microsoft Office Suite.

What Will Put You Ahead

• Bachelor's degree in Business Administration, Supply Chain, or related field.
• Experience with digitizing customer service interactions and standardizing processes.

This position does not qualify for VISA Sponsorship.

In order to comply with U.S. export control laws and regulations, this position requires applicants to either provide proof of U.S. citizenship or lawful permanent resident status or be eligible to receive an export authorization (a license) under the International Traffic in Arms Regulations and/or the Export Administration Regulations.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Molex company, Phillips-Medisize mobilizes and deploys specialized capabilities and services across highly regulated industries, including health care, regulated consumer, automotive and defense. We design, develop and create innovative and life-changing medical technologies for millions of people around the globe.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu).

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