What are the responsibilities and job description for the TECHNICAL CUSTOMER SERVICE SPECIALIST position at Koaxis?
Koaxis is on a mission to change how customers design, and buy RF coaxial cable assemblies.
Our products are crucial components in some of the most advanced technologies on Earth.
From mission critical applications that defend our country to some of today’s most cutting-edge products, Koaxis RF coaxial cable assemblies are getting the job done.
In 2014, we changed the RF cable assembly industry by creating an entirely new experience for defense and RF signals businesses who simply need their cable assemblies ASAP.
Gone are the days of waiting 2-3-4 months or longer for the custom RF cable assemblies that you need today.
Any old company can buy and resell products from other manufacturers.
Only Koaxis is vertically integrated AND able to deliver the widest offering of custom-specified and built product within days.
The result?
Koaxis has developed a legion of dedicated loyal fans. But, with great power comes great responsibility. In order to maintain the extraordinary customer experience that we and our customers love, we need amazing talent.
Our team consists of skilled individuals who are masters of their craft. So, we are always seeking people with the right aptitude, attitude, and tenacity to join us in our mission.
Are you looking for a “home” in which you can advance and finish your career?
Do you have what it takes?
Look no further.
Koaxis is not your typical corporate 9-5 (or 7-3). We offer a clean and comfortable environment with an enjoyable and unique company culture.
WHAT WILL YOU DO
- Learn a wide variety of specialized skills with the objective to become highly proficient in RF Cable, RF Connectors, and RF Cable Assemblies.
- This will include a limited period of hands-on manufacturing in order to truly understand the intricacies of the design, manufacturing, and testing RF Cable Assemblies.
- Under the guidance of our technical experts, a combination of 1:1 and self-study to learn higher level RF concepts and details pertaining to the application and trouble-shooting of RF Cable Assemblies.
- Learn and understand mechanical drawings, schematics, and technical procedures.
- Measure with test equipment, caliper, micrometer, ruler, tape measure, and scale.
- Support Prospects and Customers with invaluable application guidance and education, specific to individual needs and in general.
- Assist Sales in customer-facing activities, such as meetings, calls, email, quotes, order acknowledgements and technical assistance.
- Act in a support role for Production to address issues as they arise in support of customer orders and training as well as a resource to Sales and Engineering.
- Network extensively within the RF industry and beyond.
- Adopt a continuous learning and improvement mind-set.
- Always strive to help us to meet and/or exceed our customers’ expectations.
- Contribute to a team effort in a collaborative and supportive manner.
- Estimated time spent across areas responsibility is: 50% customer, 25% production, 25% content.
WHO WE LOOK FOR
- Experience in a built-to-order (custom) manufacturing environment helpful.
- Restaurant / Food Service skills a plus.
- Aptitude to learn, Attitude to excel, Tenacity to persevere.
- Positive outlook, exemplary work ethic, reliable attendance.
- Eager to learn and coach your peers.
- Respectful, congenial, and cooperative.
- Accepts and takes responsibility.
- Offers and receives constructive feedback.
- Flexible in a constantly changing environment.
- Proactive and effective communication skills.
- High level of integrity and expectation for ethical conduct.
Due to our work with US Defense contracts, Koaxis may only hire US citizens and lawful permanent residents of the United States.
BENEFITS
- Flexible First Shift Schedule.
- Regular schedule must overlap with coworkers during mid-day working hours.
- Health Insurance.
- Paid Personal Time-off.
- Retirement Plan with company matching contribution.
JOB TYPE
- Full-time.
- On-site in Schwenksville, PA (Skippack, PA).
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
Language:
- English (Required)
Ability to Commute:
- Schwenksville, PA 19473 (Required)
Work Location: In person
Salary : $45,000 - $55,000