What are the responsibilities and job description for the Client Success Manager position at Koan Health?
About Koan Health
Koan Health is a population health analytics platform built to help value-based care organizations succeed. We work with ACOs and Clinically Integrated Networks (CINs) to improve cost and quality results with confidence and measurable impact.
Our core platform, Datalyst™, is a must-have population health management solution trusted by many of the nation’s leading healthcare organizations. To date, we’ve helped generate over $800 million in Medicare shared savings by empowering healthcare leaders with the analytics tools and insights they need to deliver better outcomes at lower cost.
We started Koan Health to make a difference in healthcare, and we remain committed to helping our clients navigate population health with clarity, precision, and certainty.
The Opportunity
This is a high-impact role with full responsibility for the success of your client portfolio. As a Client Success Manager at Koan Health, you will own the entire client relationship —from onboarding and configuration through long-term growth and strategic outcomes.
You will be the trusted advisor to value-based care organizations, helping them translate their goals into actionable strategies supported by Koan’s platform and services. You will drive adoption, solve problems, and build long-term partnerships based on measurable results.
Client Success is at the heart of what we do. That’s why Koan Health is proud to maintain a Net Promoter Score of 85 — a reflection of the strong relationships and outcomes our team delivers.
What You'll Do
Client Strategy and Relationship Management
- Serve as the primary advisor for our valued clients, fostering long-term relationships and guiding them to success with Koan Health solutions
- Proactively identify risks and growth opportunities, and coordinate internal resources to address them
- Share client feedback and market trends to inform product development and company strategy
Solution Design and Enablement
- Translate client business objectives into actionable outcomes using Koan Health’s capabilities
- Act as the go-to expert on Koan Health's platform and services for your clients, providing guidance, answering questions, and leading client-facing training sessions as needed
Project Management and Execution
- Manage the client project log, from implementation through ongoing optimization
- Collaborate closely with internal teams and client stakeholders to ensure timely execution
What We're Looking For
Required
- 3 years of experience in client-facing roles within healthcare, with a focus on health system CXOs
- A bachelor's degree in business, data science, healthcare administration, or related fields
- Strong understanding of value-based care, healthcare operations, and/or population health
- Excellent communication, problem-solving, and critical thinking skills
- Attention to detail and a proactive, self-motivated approach
- Proficiency in Excel and familiarity with other analytics tools such as SQL, R, and Tableau
Preferred
- Background in healthcare consulting, performance improvement, or client success
- Familiarity with healthcare data workflows such as claims data or EHR integrations
What We Offer
- Remote-first, flexible work environment
- Competitive salary
- Comprehensive health insurance, including dental and vision coverage
- Life and Accidental Death and Dismemberment Insurance
- Short and Long Term Disability Insurance
- Employee Assistance Program (EAP)
- 401 (k) - Safe Harbor Plan with company match
- Flexible paid time off (PTO) and paid holidays
- A collaborative, mission-driven culture focused on making a measurable difference in healthcare
Join us at Koan Health and be part of a team that's shaping the future of healthcare. Apply now and embark ona rewarding journey where your contributions make a real difference. Let's revolutionize healthcare together.