KOA Campground Front Desk Team Member

Position Overview

The KOA Front Desk Team Member is a customerfacing role responsible for providing
exceptional guest service, supporting campground operations, and maintaining a clean,
organized, and welcoming environment. This position requires strong communication skills,
attention to detail, and the ability to work collaboratively with all campground departments.
This position requires a flexible schedule, including varying shifts must be able to work day, night, and
weekend hours.

Key Responsibilities

Guest ServicesSales
Show clean, empty cabins and rental spaces to potential customers by walking them
to and from the rental areas.
Complete all rental agreements, receipts, and related paperwork thoroughly and
accurately.
Respond to guest inquiries in person, by phone, via K2 Messaging (campground
texting platform), and through email in a timely, friendly, and professional manner.
Serve as the site liaison for the services and sales center, working collaboratively with
staff, managers, and other resources.

Cash HandlingAdministrative Duties

Collect all rent and payments, including accepting rent, posting receipts, and
reporting income to the supervisor as required.
Perform entrylevel accounting tasks such as entering cash receipts, balancing cash
drawers, and preparing payments for thirdparty contractors.

OfficeEquipment Management

Properly operate computers, printers, and other office equipment.
Notify the supervisor promptly of any maintenance needs or supply shortages.
Maintain the office, general store, and office restroom in a clean, organized, and
businesslike condition.
Keep windows, doors, flooring, restrooms, and the surrounding exterior area clean
and orderly.
Report any needed repairs to the Maintenance Team or supervisor.

Coordination With Other Departments

Check in daily with the Maintenance and Housekeeping Teams regarding any issues
noticed during property security checks.
Communicate effectively with all departments to support smooth campground
operations.

SafetySecurity

Immediately report any threats to the facility's security to local police authorities and
to the supervisor.
Employees are expressly prohibited from taking any independent action in response
to a security threat beyond reporting it.

Qualifications

Strong communication and customer service skills.
Ability to operate computers and office equipment.
Basic cashhandling and entrylevel accounting skills.
Ability to work collaboratively with multiple teams.
Professional, friendly, and organized work style.