Housekeeping Supervisor

At Ko-Kwel Casino Resort, there's nothing better than being around your friends, and that's exactly the atmosphere we want to create here. We want team members to feel like they're welcomed with the unique experiences and growth we can offer. Come be part of the special atmosphere and hospitality of the hotel, or the welcoming, fun and friendly character of the restaurants and casino. Join our team in its dedication to be the leading destination for gaming and hospitality on the beautiful, southern Oregon coast!

Why this job matters

The Housekeeping Supervisor is the maestro behind a sparkling, welcoming hotel experience. From spotless guest rooms to fresh linens and perfectly fluffed pillows, this role ensures every corner of the hotel feels inviting and cared for. Leading the housekeeping team with energy and attention to detail, the supervisor orchestrates laundry operations, maintains supplies and uniforms, and keeps the hotel shining-all while creating an environment where guests feel pampered and staff feel inspired.

What you bring to the table

• Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
• Maintain our high standards and operating procedures; propose changes or updates as needed for efficiency and service.
• Collaborate closely with the Rooms Division Manager to address guest feedback, ensure ambiance and cleanliness standards, and elevate overall guest satisfaction.
• Monitor and maintain the hotel's cleanliness, appearance, and condition across all areas.
• Identify maintenance needs, submit requests, and make recommendations for improvements, repairs, or enhancements to guest areas.
• Oversee regular maintenance checks and ensure all housekeeping equipment functions properly.
• Maintain strict adherence to industry health, safety, and sanitation standards.
• Handle guest and employee concerns promptly, providing solutions or escalating as appropriate to ensure superior service.
• Foster open communication and a supportive team environment among housekeeping staff.
• Manage daily opening and closing operations of the housekeeping department.
• Inspect completed work to ensure quality standards are consistently met.
• Maintain accurate inventories of equipment, supplies, and linens, including proper rotation of mattresses.
• Oversee the daily operation of the lost & found.
• Track and report on housekeeping programs and initiatives on a weekly and monthly basis.
• Create and review employee schedules to ensure proper coverage and efficiency.
• Organize and oversee special projects for the team beyond daily tasks.
• Support the Rooms Division Manager with hiring, training, and employee evaluations.
• Provide hands-on training for Room Inspectors and other staff as needed, offering coaching and guidance to elevate performance.
• Ensure all Material Safety Data Sheets (MSDS) are current and accessible.
• Conduct room inspections as necessary to maintain high standards.
• Assist team members-including Room Attendants, Room Inspectors, House Persons, and Lobby Porters-whenever needed.
• Coordinate projects and initiatives as directed by the Rooms Division Manager.
• Jump in where needed to support the team and keep things running smoothly. (Other duties as assigned)

Physical stuff to know
We've included the typical physical parts of the job here. If you need an accommodation to do the work, just let us know-we're here to support you.

You'll need to be available to work weekends, holidays, and evenings when we are busy. While performing duties of this position, employee is regularly required to stand for extended periods, and frequently walk, and use hands to; finger, handle, or feel objects, tools, or controls, reach with hands and arms, and talk or hear; and stoop, kneel, crouch, or crawl. Occasionally sit. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focus. It's important to stay calm and make good decisions under pressure, especially when dealing with stressful situations or upset people. Just a heads-up-the casino environment may expose you to secondhand smoke.

This is a quick summary of the main duties and requirements-it might not cover everything you could be asked to do.

Must-haves, nice-to-haves, and maybe some bonus points

• Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.
• High school graduate or equivalent.
• Minimum 24 months hotel housekeeping experience is required.
• One year (1) of laundry experience is preferred.
• One year (1) of supervisory or lead experience in a hospitality environment, or a combination of experience and completion of internal leadership training.
• Computer experience essential, including all windows applications.
• Good organization and administration skills required.
• Ability to work without supervision, to organize and track multiple projects with large amounts of detail necessary.
• Ability to work with large volumes of detail, deadlines, and pressure situations.
• Familiarity with MSDS safety standards and procedures.
• Comfortable communicating clearly and positively with both guests and teammates.

Ko-Kwel Casino Resort is owned by the Coquille Indian Tribe. Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.