At Ko-Kwel Casino Resort, we know the best experiences start with a warm welcome. Whether you're arriving for a relaxing getaway or clocking in for your shift. Here, hospitality is personal, teamwork is real, and people genuinely look out for one another. When you join our team, you're stepping into a workplace where you can learn, grow, and take pride in creating memorable moments across the entire property. We bring energy, heart, and professionalism to everything we do, by building not only unforgettable guest experiences, but a workplace we're proud to call our own.

Be part of a team that's shaping one of the premier destinations for gaming and hospitality. A place where guests and team members alike feel right at home on Oregon's beautiful southern coast and beyond.

Why this job matters

At Timbers Café, every guest experience starts with a friendly smile and warm service. As part of our team, you'll take orders, deliver delicious food and drinks, craft coffee beverages, and keep our café sparkling clean-all while making guests feel genuinely cared for. Whether you're serving pastries with a smile or helping keep the dining room welcoming, you'll play a key role in creating memorable moments for every guest.

What you bring to the table

• Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
• Welcome guests with genuine warmth and provide attentive, friendly service from start to finish.
• Take and enter orders quickly and accurately into the Point of Sale (POS) system, handling payments, comps, coupons, and more with ease.
• Deliver food and beverages promptly, ensuring every order is accurate, fresh, and beautifully presented.
• Share your knowledge of our food and beverage menu to guide guests through their choices.
• Craft coffee drinks and serve pastry case items with care and consistency.
• Keep the café and dining areas clean, tidy, and inviting for our guests at all times.
• Bus tables and transport soiled dishes to the dish area as needed.
• Restock prep and wait stations so the team is always ready to serve.
• Clean and sanitize work areas-including counters, floors, and walls-to maintain the highest standards of safety and sanitation.
• Always follow dress code and personal hygiene standards to represent our team with pride.
• Deliver "Million Dollar Service" in every interaction, making guests and coworkers feel valued and appreciated.
• Step in to support as a steward when needed.
• Check food quality and plate presentation, requesting a re-fire if something doesn't meet our high standards.
• Jump in where needed to support the team and keep things running smoothly. (Other duties as assigned)

Must-haves, nice-to-haves, and maybe some bonus points

• Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.
• One year experience working in customer service preferred.
• One year cash handling and cash register experience preferred.
• Must retain a valid food handler's card.
• Must have valid OLCC service permit and working knowledge of OLCC regulations.
• Proven record of being self-motivated with a sharp eye for detail.
• Ability to follow written instructions required.
• Must be a minimum of 18 years of age.
• Comfortable communicating clearly and positively with both guests and teammates.
• Must pass and remain in compliance with Coquille Gaming Commission background check and drug free workplace policies.

Physical stuff to know

We've included the typical physical parts of the job here. If you need an accommodation to do the work, just let us know-we're here to support you.  You'll need to be available to work weekends, holidays, and evenings when we are busy. During your shift, you'll be on your feet standing for extended periods, and frequently walk, and use your hands to finger, handle or feel objects, tools or controls. Ability to lift up to 50 pounds frequently. Occasionally sit. It's important to stay calm and make good decisions under pressure, especially when dealing with stressful situations or upset people. Just a heads-up-the casino environment may expose you to secondhand smoke.  This is a quick summary of the main duties and requirements-it might not cover everything you could be asked to do.

Ko-Kwel Casino Resort is owned by the Coquille Indian Tribe. Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.