What are the responsibilities and job description for the Tour Guide position at Kō Hana Distillers?
Overview:
Kō Hana Hawaiian Agricole Rum Distillers is a Farm-to-Bottle Agricole Rum Producer on the island of Oahu focusing on Hawaiian Heirloom Sugarcane. We grow single varietals that are hand-harvested, pressed to juice, then distilled to perfection — resulting in one of the world’s finest pure cane rums. Join our team and share the Taste of Hana Aloha!
Compensation: Hourly starting $16.50 with cash and credit card tips
Employment type: Full time/ Part time/Seasonal
Job title: Tour Guide at Kō Hana Distillers
Responsibilities
- Educate visitors about the Place, Plant, People and Product
- Answer questions from guests and provide assistance as needed to enhance their experience.
- Manage time effectively to adhere to scheduled tour times while allowing for guest interaction.
- Collaborate with team members to improve tour content and delivery based on guest feedback.
- Maintain a professional demeanor and represent the organization positively at all times.
Daily Tasks include but not Limited To:
- Conduct in-store tastings and tours.
- Set up and arrange displays and/or demonstration areas to attract the attention of prospective customers.
- Answer product and pricing questions and share company information to customers.
- Provides general tourist information.
- Handles routine sales transactions which include operating cash registers and accounting of daily sales.
- Assists in maintaining cleanliness of facilities.
- Performs other duties as assigned.
Qualifications
- Proven experience in customer service or related fields is preferred.
- Strong public speaking skills with the ability to engage diverse audiences.
- Excellent communication skills
- Demonstrated leadership qualities to manage group dynamics during tours.
- Strong time management skills to ensure timely completion of tours while maintaining quality engagement.
- A passion for history, culture, or the specific subject matter related to the tours offered is a plus.
Other Associated Factors:
- Sales background or previous experience conducting in-store tastings preferred
- May need to lift, pull or push 20 pounds.
- Must be capable of standing throughout the workday for extended periods of time.
- Authorized to work in the US.
Pay: $16.50 - $18.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $17 - $18